The Icon at Lubbock Apartamentos

I moved to the Icon Apartments at a very stressful time in my life. I just want to say that moving here was the easiest and best Decision that I have made. The customer service is great. My apartment is amazing. Everything works perfectly and when something doesn’t work. Maintenance is quick to repair. The pool and gym are so convenient to have on site. I love the peaceful atmosphere and I would recommend this place to anyone!

the worst apartment complex I’ve lived in. sold my garage that I was renting out from under me to another lady, removed all my belongings from it and I had to go figure it out myself since no one told me. Once I got my belongings back they where ruined. amongst other things the neighbors are loud and we had to call the police on them. there’s plenty of other apartments in the area that are way better. they also charged me once we where leaving for excessive pet hair on the carpets. just want any... money they can get. I don’t normally do reviews but this was bad enough that I did. Lee mas

Inspect BEFORE you sign a lease!!!

German roach infestation seen in this complex.

Please, know that it is a best practice to carefully inspect & complete a walk-through in the evening. (applies to any other apartment complex you may consider as well) Roaches are nocturnal so more active/visible after dark. Research what signs of their presence to look for. If you see even one there may be more.

I lived at the icon for a year with my best friend. We lived on the first floor in a two bedroom unit. The walls were so thin you could hear full conversations from your neighbors, when they started the washer or dryer, and when they even flushed the toilet. There was a family with a large dog that lived above us. They left the dog out on the balcony all the time. The balcony had wood planks for the flooring. The dog peed on the balcony and it leaked down to ours and it was disgusting. This... happened for several months and we had complained multiple times. Nothing was ever done. Our patio, including the walls, was covered in dog urine and it smelt awful. Nothing was ever done in order to get our patio cleaned up or to prevent this from happening again. There was dog poop left every where out side too. Another issue we had while living here was how rude the office staff was and how poor management was over all. I paid 500$ for my dog plus monthly pet rent. When time came to move out, I was told the carpet needed cleaning due to some pet urine. I expected this because I didn’t get the carpet cleaned before I turned the keys back in. But they then proceed to tell me that there is evidence of a dog being there but they didn’t have my pet fee on file. I paid 500$ for the pet fee and had been paying the monthly pet rent monthly for several months. I had the date when the check was deposited and even a photo copy of the check which read “pet fee”. I told the staff this and she called me a few days later telling me that money had been put towards rent. I never had a rent amount 500 dollars less than it was supposed to be so I don’t know where that money actually went. She then proceeded to tell me something along the lines of “well my manager said we will let it slide” or something that implied it was my fault. Some of the staff members are very rude and the management in general was very poor. Lee mas

DO NOT RENT HERE!!! Do not believe the reviews and stars that are posted. I moved from Montana to the Icon in Lubbock almost at the beginning of their existence. The carpet was never stretched in properly and waves started to form. The tile in both bathrooms and kitchen have plenty of corners to catch from not being leveled. The kitchen cabinets were not hung level either. We haven't even gotten to their management policy's. I noticed that I was being charged a credit card fee when paying... my rent online using a direct withdrawal or ACH. No credit card is used. When I asked about it I was told that it didn't matter that I wasn't using a credit card. Then the fee was miraculously changed to a convenience fee. I was relocated by my company and to break the lease I have re-upped 3 times they charged me $899 for breaking the lease and two months additional rent. Today I was informed that I now owe for 6 additional days in September because I informed them on the 6 of July and 60 days makes it 9/6/17. My lease is up in October. Which is two months. I am paying them 3 because I terminated the lease. No one at the Icon can give me a good explanation as to why I need to pay 3 months and 6 days on a lease that is set to expire in 2 months. You ask why I continued to rent there? I hate packing and moving is my only explanation. I repeat there are better apartment complexes in Lubbock. DO NOT RENT HERE. If I could give them negative stars I would.

Apt 707 Lee mas