28/12/25
Verified Renter
Henry repaired the water heater drip; however, during the process it him disconnecting the hose from the shop vac, moldy water spilled onto the door frame, walls, and floor, which I had to clean myself. He also disposed of the moldy water in my kitchen sink while dishes were present, instead of using an appropriate maintenance disposal area, which was unsanitary.
I also brought to Henry’s attention a stress crack in the balcony patio door caused by wind force due to the lack of alternate... ventilation options in the unit. He stated he’s seen the issue before in other units but did not inspect the door and stated it was not a maintenance issue and would be charged to the resident.
Immediately after the maintenance service, I went to the front office to speak directly with Alison, the property manager. Henry was present in her office at that time, Alison stated that Henry informed her that he had inspected the patio door and observed the stress crack, which is not accurate. During this conversation, Henry would not make eye contact with me while these statements were made, despite knowing he had not inspected the door. I am concerned about this misrepresentation.
Alison advised there was no mold concerns despite no testing being conducted and stated the stress crack to the patio door crack could be filled with wood filler. She confirmed I would not be charged for the door repair and recommended using sandbags to prevent future damage.
My concerns are the improper handling and disposal of mold-contaminated water, lack of cleanup after service, inaccurate reporting of work performed, and being discouraged from submitting a formal maintenance request for repair of the patio door for what is obviously a design-related issue.
Alison requested that I send an email outlining my concerns, along with video and photo evidence, which I have done but have not yet received a response.
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