The Keller Apartamentos

I currently have been living here for two months & have put in over 6 different maintenance requests since moving in and have yet to ever seen one maintenance man. The ac has been out for three weeks i call and call and they have the phones disconnected because they never feel like working. When i finally do get a hold of someone they are rude and tell me they will take care of it when they can… and never do . I haven’t been able to access my mail since i’ve moved here. I’ve spoken with the... manager and he’s told me that some of my requests are not important enough to be taken care of. The laundry room always have a steam do water leaking down the street. The pool has never been cleaned once it’s bright green and disgusting. They are continually adding bills to the rent so whatever amount they tell you when you sign your lease is not true because they will keep adding to it. Lee mas

Agent seemed bothered that she had to do her job to show a scheduled tour. Waited in the sun and the attitude was too much for someone who is supposed to be trying to get you to rent.

I came here in 2017 and it was nice under City View and it was ok when they changed it but since 2021 I have notice things take a little more time than normal. Well been without AC for 2 months, seen several people are without as well. Had to wait a long time just to get someone to look at it because so many were out. They told me they got a few more people to fix things 8/12 so I have little faith that my AC will be fixed. After weeks of bothering them they said I would get a window unit to... help, never came apparently it’s on loan from someone else’s place so waiting for them to get done. Or I can go buy my own of course, so yeah I’m counting down my days here and will tell everyone don’t come here unless you need to. The 24/7 laundry was nice till the card reader started messing up now I use a laundry service but it’s literally just a roof over my head now. Rent went up like everywhere but for trying to kill me via 90+ temps in my 1bed/1bath for 2 months and counting. Can’t recommend. And for the staff I go weekly for an update and get told wait for a text, never comes, or someone talks circles around me to let me know we are working on it. Just want a date to say my AC is fixed can’t even give me that. Lee mas

DO NOT MOVE HERE
This is your warning.DO NOT.
If you have time to read, I’ll list why you shouldn’t if you don’t have time to read good luck on your apartment hunt! Don’t make it this one.
For starters- this team will act wonderfully and put their best foot forward to get you to sign the lease. That’s literally all they care about. Once you sign, they do not care about you. They “fixed” the parking spots to where you need to pay to park and there are some free options but everyone is fighting... for them and if you don’t make it you might need to park in other buildings and walk a hefty while to get to where you live. Unless you pay the 35 a month extra for a spot. They made it harder to park instead of fixing the gate that has been broken for years. They aren’t going to fix it. Also, I once saw 5 raccoons in the trash can getting home around 10 pm. So. Many. Raccoons. You have to be careful to walk to your car and if you got unlucky with parking watch your back cause the raccoons get behind the cars and under them as well as under the boards of the first floor. Too many stray diseases cats walking around too. My toilet has not properly worked since I moved here in December 2021 at first it wouldn’t flush until you tried about 7 times and it took about 2 months or 3 to get a new one. The new one ALWAYS runs after you flush it. Not to mention the police are often here at the property because of domestic abuse going on in some units that you can hear through the walls. It’s scary to think it could escalate and you could be a victim of gun violence. A lot of roaches. Saying there’s an infestation is an understatement. Also, on my little floor, there are black wasps. I have paid my rent on time every month but within the last month or so my lock was hard to lock and unlock some days ago it completely jammed and locked me out. I went early the next morning and they said they’d get to it just to receive a message saying to pull the door forward a little to get it to unlock. Tried it that same night and was locked out again. You’d think paying an entire rent is enough to live in your apartment but I’ve been locked out 2 nights in a row and the staff can’t guarantee they’re going to get it done before the end of the day so I’ll be looking at day 3 of having to crash with a friend when I pay an entire rent. These apartments try painting a pretty picture and ruined my first apartment experience. I urge you to look elsewhere. I am patiently waiting for this lease to end Lee mas

I lived her e 7 years and with the new maintenance takes forever. When you call Emergency maintenance it doesn’t as you your name or location only what the issue is and ends the call. My AC went out Thursday come Monday still out with 100degree days. I placed emergency order and regular work order and was informed by office they don’t even track emergency orders so no accountability there. By their own criteria stated when you call for emergency maintenance no ac with outside over 85 is... considered one. Given it’s been over 4 days how long would normal work orders take Lee mas