Thousand Oaks at Austin Ranch Apartamentos

Upon move in our unit has haphazardly cleaned. We filled out the move in form with the damages and none were taken care of until I submitted service requests for each one. Over our 20 months of living there, we were without AC for over 5 weeks in the summer heat, had our balcony doors replaced (required by management) which left cold air flowing in during the freezing winter months, our flooring ripped up to fix the balcony doors they incorrectly installed, and also had multiple vendors allow... themselves in after multiple requests management sends a heads up of anyone coming in or management escorts the vendors. We were able to move out and they came to us 6 months later with over $1,000 in charges, including full carpet replacement that I have seen many people also complain about here. The management office also has constant turnover so if you have a problem, the next property manager has no idea of your past issues and nothing ever gets resolved. The apartments are outdated unless you live in the Stags Leap part and is the worst managed apartment I have ever lived in. Stay away Lee mas

In addition to the awful rat problem that they refuse to deal with, management charged $3,000 in excess of the security deposit to replace the carpet after move out. When asked for proof of damage, management was unresponsive and just sent us to collections. Management also argued the validity of our 60 day move out notice when an email was sent explicitly stating that we would not be re-signing our lease.

A lady who works here, name starts with an T and ends in an A, lied to me. I was told that I was going to have a corner unit so I signed to that unit. Upon move in day, I was given a map of my unit. It was not the corner unit I signed for plus my unit was filthy! Never got treated this way from an apartment company. Don’t work with her and reconsider your move here. Also maintenance takes too long to respond and the people in the office don’t care about you

Ridiculous charges by the apartment after staying for 4 years at the same unit. PLEASE STAY AWAY. Dont they expect basic wear and tear when some one lives at the same apartment for like 4 years ?
I got the apartment cleaned as well.

Living in this apartment complex has been challenging due to management's un-responsiveness to major maintenance issues, affecting the overall quality of life. Essential amenities, including the gym and elevator, have experienced prolonged downtimes. Despite repeated communications, promises of resolution have rarely materialized into action, leading to a growing frustration among the community.

The pattern of unfulfilled assurances from the management has contributed to a sense of neglect,... undermining the comfort and accessibility of the facilities. This situation highlights a broader issue of inadequate attention to resident concerns and facility upkeep, which is essential for a satisfactory living environment.

In summary, the potential for a comfortable and convenient living experience is marred by management's lack of responsiveness and effective maintenance Lee mas