Highland Cove Apartamentos

I picked this apartment complex because It had a good layout, washer dryer hookups and was near my work. It's dated and not well maintained but it's been fine for me.

I'm very handy so I do most of my own maintenance. Simple things like replacing air filters, fixing kitchen drawers, scraping paint off of the tops of doors to they close better. The maintenance men are very nice and helpful but aren't given the supplies or time they need to fix things properly.

The good

Neighbors are... friendly but give you space and mind their business.

Office staff wants to help but often their hands are tied by corporate. They will do what they can to make your life better. I've found them very helpful. They are overworked so just be patient and kind.

They've added an amazon locker hub that can receive packages any time day or night. SUPER nice when you are working and can't always make it to the office to pick up packages before they close.

Issues
I've lived here for 2 years and there are broken tiles in my shower that I requested to be fixed when I moved in, and several times since then. I have given up any hopes of them actually fixing it. I move in 2 weeks and it's not worth the battle.

The upstairs shower leaks through the ceiling into my tub. When they "fixed it" they simply splattered paint on the ceiling and all over my towels, art etc. (this was the previous maintenance crew) It's still leaking and the ceiling is staring to drop into my shower.

Pool. My apartment is literally next to the pool and pool hours are completely ignored by many people having loud parties till way past midnight when I have work the next morning. Most people are nice and will quiet down if you ask them but expect a new group to show up 20 minutes later and the cycle will repeat every night all summer long. I've asked the office staff for solutions, perhaps a timer keypad or something but they said I just need to keep getting up and asking each new group to be quiet. No awesome but I've survived.

Overall if you're looking for a safe location, good neighbors, and a good layout, this should be considered. IF you need up to date finishes and timely maintenance, this is not the place for you.

Lee mas

This will be my second time to lease with this complex. After recently being taken over by a new company, I can definitely say the staff is much more reliable and friendly to work with. Mrs. D is absolutely wonderful and went above and beyond to accommodate me and my family’s needs. I’d very highly recommend this property to those who are looking. They are definitely making some great changes to the community that has been over due.

Apartments aren't all updated as in pictures. Property is still in process of updating units so very unlikely you will get one that looks like picture. Maintenance very slow and not quick to get work orders fulfilled. Up keep of grounds needs some work. Property is under new management so don't expect everything to be fulfilled since they are still working to get place up to pare. Great prices no doubt about it.. but comes with some minor or major downsides depending what you would like out of... your living space. Great place to live at for short lease in my opinion. Lee mas

Too much for problems
Our son Lived here one year and is leaving. 2 bed 1 bath. Soon after move in, reported wet ceiling tiles and water leak above bathtub. Reported and not viewed as emergency. Next day, ceiling tiles carved into bathtub. Took 2 weeks to fix. Reported water leak at washer as well.
Throughout spring and summer, reported that AC was not cooling properly. Told it was fixed and it was not. Over 8 times and only once was work order left in apartment. Same time in summer,... incurred awful dead animal smell and had flies in apt. Reported
Took over week and several calls for maintenance to come inspect. Old management fired and new management. Trying to get to so many problems and complaints. I wouldn't recommend this complex. The office staff are 'friendly' but son continues to have problems with communicating problems from office to maintenance.
Recently, AC not working and supervisor fixed. Told electrical wires for AC and heat at same time. Again, we recently reported 3 days ago about new water leak in bath and no AC and no response.
3 days now no response. The Apartment complex as a whole is really old and they do very little to perform lasting fixes. Told place had been renovated when moved in. Moving February 2019. Do not recommend this complex. Wish we could. Grounds are nice with trees but lack of exterior lighting for night. Lee mas

I still have several work orders that should’ve been finished in August. They have a great texting system, but they don’t stick to it half of the time.