8/10/25
Paying for Location, Hidden Fees, Unaccommodating Management
There was nothing major majorly wrong while I was staying there, but it was not great. The rooms are on the small side, the kitchen is small, the water pressure on the kitchen sink is poor, and the furniture is low quality.
There was a $25 monthly furniture fee, and a $10 monthly "community" fee in addition to the already high rent. The hidden fees are a bit ridiculous.
Finally, when I moved out, I accidentally left my lunchbox in the fridge. I called the property within 3 hours to ask if I... could retrieve it, but they still charged me $25 for it. They also charged me more for leaving cleaning supplies in the apartment that I DID NOT BRING IN. The supplies were there when I moved in, so I left them there when I moved out and I was still charged. I tried to contest both of these charges, but they completely denied the fact that they left those there when I moved in.
Also, they MISCHARGED my utilities. I only found out because I was looking carefully at my ledger when moving out. I found out they charged me utilities for the whole month of August when I moved in, even though I did not move in until the 15th. I argued with them over email for over 2 months, they made several accounting mistakes that I had to call out, and they still got the charge wrong by $3.22 in the end. Disappointed by the unprofessional handling, and no apology for trying to unfairly charge me either.
Reseña de Apartments.com
Administrador de la propiedad en University Edge Waco respondió a esta revisión
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustrations you encountered during your stay and move-out process. We understand how important it is for charges, utilities, and fees to be clear and handled... accurately, and we regret that your experience did not reflect the level of professionalism we strive to provide.
Since that time, our management team has changed, and we are working hard to improve communication, transparency, and the overall resident experience. Your feedback highlights areas where we can do better, and we are committed to ensuring that future residents have a smoother and more positive experience.
We appreciate your input and wish you the best moving forward.
