Grandview Apartments

Besides the fact that the management team will speak to you as if you're children during "community meetings", frankly they're rude and unprofessional. Instead of trying to resolve residents' concerns about the facilities, we are the ones to blame. Management does not take criticism well and becomes very defensive and hostile when we complain. The package room, be prepared to go through the entire room to find your mail, as there is absolutely no organization, and management just blames the mail... lady, or as the manager says, the revolting behavior of the residents that live here. Not the customer service you would expect when rent is high and there are other options in Southern Utah. Management needs to take more accountability for the business they're trying to run rather than put the blame on EVERYTHING ELSE BUT THEM. Absolutely no ownership of the problems that we as residents face on the daily. Lee mas

I've never experience this sort of unprofessionalism from any rental office before. I move around quite often, but upon walking into Grandview Apt office the manager stood at the entrance of the door without even welcoming me in. I chose to ignore that, now that I've been here a few months, I've tried to avoid the office as much as I can. We as residents shouldn't be spending so long trying to find our mail packages in the "package room", that is complete chaos. When we, as residents bring up... these concerns to the manager, we are welcomed with insults and reflection; putting all the blame in the "revolting behavior" of their residents and the mail lady. This should not be the case, Grandview management needs to own up to their mistakes and take initiative in improving the needs and lifestyle they aspire to present. As of now, its been a horrible experience with the management team and they're pretty hostile when the resident's living here complain. We'll be finding another place to move to soon here. This has become quite the uncomfortable experience at Grandview Apartments. Lee mas

Management is horrible. We rented this apartment as a vacation getaway and had to terminate lease early due to a family illness back at home. We requested a payoff amount multiple times and it took them almost 3 months to respond, after we paid off remaining lease it took them another 2 months to provide us with a receipt and payoff letter. After we received payoff letter, we received more charges via their online portal which were under Misc Fee. Kimberly or David do not return calls at all,... I’m not sure if they find it amusing or if they are just that incompetent. Lee mas

I've never felt more lied to and tricked then I did trying to get into this apartment. Every step of the way it would be one thing until I got the next step of the process then it would totally shift. Most annoying to me is the complete lack of response, I've called so many times and emailed with not one response. I live up state so I even stopped in the next day to make sure I would be okay driving back up state and they said it would be no problem and a lease would be on my desk in under 24... hours. I should have known that was just a lie because I had sat in the office the day before and heard the lease agent instruct their new hire not to answer the phone. I was told I would have to move in by the end of the week to get the prices quoted to me the day before which was annoying but I understood until my move in date has come and they have completely ghosted me. I checked the approval qualifications and I know I qualified but if I got denied that's fine, JUST TELL ME. Now I've prepared for my move in date - today - with no place to move into. They are just saying what ever they can to get the 300 application fee (even though they said it would be waived if I applied in under 24 hours, lies). I'm honestly sad because the apartments are super pretty but I would never trust my money to go towards a company with such gross manipulation and negligence as what I've experienced.

Lee mas