Grandview Apartments

The apartments themselves are beautiful and the location is great, but unfortunately, that’s where the positives end. The management here is incredibly unprofessional and disorganized. Staff turnover is constant — it feels like there’s a new manager every couple of months, and no one ever seems to know what’s going on.

They consistently fail to follow through on even basic requests, and communication is poor at best. To make matters worse, there are often random charges added to your account... with no clear explanation and you're expected to pay them, even though no one in the office can tell you exactly what they’re for.

It’s truly a shame that such nice apartments are being run so poorly. If you’re considering moving here, be prepared to pay not just high rent, but also mystery fees for who-knows-what. Proceed with caution. Lee mas

From the start, our experience was rocky. Management makes plenty of promises but rarely follows through. For a brand-new complex, you’d expect clean and well-maintained facilities—but the hallways are filthy, and the common areas are neglected. Definitely not the luxury living experience they advertise.

Wouldn’t recommend signing a lease here unless you’re prepared for constant frustration.

Besides the fact that the management team will speak to you as if you're children during "community meetings", frankly they're rude and unprofessional. Instead of trying to resolve residents' concerns about the facilities, we are the ones to blame. Management does not take criticism well and becomes very defensive and hostile when we complain. The package room, be prepared to go through the entire room to find your mail, as there is absolutely no organization, and management just blames the mail... lady, or as the manager says, the revolting behavior of the residents that live here. Not the customer service you would expect when rent is high and there are other options in Southern Utah. Management needs to take more accountability for the business they're trying to run rather than put the blame on EVERYTHING ELSE BUT THEM. Absolutely no ownership of the problems that we as residents face on the daily. Lee mas

I've never experience this sort of unprofessionalism from any rental office before. I move around quite often, but upon walking into Grandview Apt office the manager stood at the entrance of the door without even welcoming me in. I chose to ignore that, now that I've been here a few months, I've tried to avoid the office as much as I can. We as residents shouldn't be spending so long trying to find our mail packages in the "package room", that is complete chaos. When we, as residents bring up... these concerns to the manager, we are welcomed with insults and reflection; putting all the blame in the "revolting behavior" of their residents and the mail lady. This should not be the case, Grandview management needs to own up to their mistakes and take initiative in improving the needs and lifestyle they aspire to present. As of now, its been a horrible experience with the management team and they're pretty hostile when the resident's living here complain. We'll be finding another place to move to soon here. This has become quite the uncomfortable experience at Grandview Apartments. Lee mas

Management is horrible. We rented this apartment as a vacation getaway and had to terminate lease early due to a family illness back at home. We requested a payoff amount multiple times and it took them almost 3 months to respond, after we paid off remaining lease it took them another 2 months to provide us with a receipt and payoff letter. After we received payoff letter, we received more charges via their online portal which were under Misc Fee. Kimberly or David do not return calls at all,... I’m not sure if they find it amusing or if they are just that incompetent. Lee mas