Mill Point Apartments

I would NOT recommend living here. The staff is consistently rude and seems inconvenienced when asked basic questions over the phone. While I can tolerate the paper-thin walls that make it possible to hear everything happening in neighboring apartments, the parking situation is by far the most aggravating aspect. Guests are allowed until 2 AM, and anything beyond that results in towing. What's particularly frustrating about this place is the unoccupied covered parking and the insufficient... uncovered parking. I was informed that these unoccupied stalls are 'assigned' to specific apartments, but it's evident that not all apartments are occupied. Despite this, I had to park far away at Top Golf because all uncovered parking spots were taken, while 60% of the covered parking remained empty. I have been towed TWICE on 400 N. when my pass is visible. So that's not happening a 3rd time. It's annoying to see these spots being reserved for potential residents, while current residents struggle with parking issues. Due to the ongoing problems with Mill Point, I can only see myself staying here for a year.

Another HUGE frustration for me is the inconsistency of the garbage collection service in this community. Despite being aware of the two designated non-pickup days, the situation has escalated to the point where we go without trash collection for five consecutive days, despite being obligated to pay for and rely on this service. Consequently, we find ourselves having to handle our own garbage disposal regularly. Despite having expressed our concerns, there has been no improvement, and the leasing office seems ineffective in addressing issues affecting the complex. It's unfair to pay for a service that consistently falls short of its scheduled obligations. If you enjoy dealing with frustration, I would encourage you to contact Mill Point and consider living here, as they excel at making the living situation as exasperating as possible. I am so excited for their generic response to this review that they will probably copy and paste from all other answered reviews like this one. Lee mas

The management is the absolutely worst ever. They will tell you to your face that they have zero interest in helping you because their main priority is keeping the lenders happy. They've come into our apts like 6 times this year alone to check smoke detectors or to look around!! WHAT?! It's like theyre suspiciously poking around constantly. SUPER creepy way of acting when we're just trying to live our lives and feel safe. The corridors are constantly smelly and gross, rarely cleaned. The walls... are paper thin and you can hear EVERYTHING. This place isnt a home or place where you feel safe and comfy. This place is an encampment for prisoners who are vulnerable to the warden barging in at any moment, demanding to see your stuff like theyre trying to steal it. It's completely insane. DO NOT LIVE HERE. You will be super upset when you go anywhere else in town and realize how easily you couldve chosen those places. The pricing is similar and even CHEAPER in many places, but the treatment and quality of life is insanely better elsewhere. Lee mas

They will charge you for bogus things AFTER you have already moved out. Parking was a nightmare and then they would tow you for tiny infractions. They wouldn't let you put anything on the porch, claiming that it was a "fire hazard" and said to out the stuff in the living room (which is a bigger fire hazard), or to put it in the garage (we did not even have an option for a garage). Then they had a sixty day notice to vacate policy that they never made us aware, so we had to pay extra for days... that we weren't even going to be there. The management is impossible to get ahold of and when you could they were wildly unhelpful. The walls were not even painted, only primed. After two months of living there, the laundry doors were falling off the hinges, and these were NEW apartments. Terrible all around. Not worth the ridiculous monthly rent they charge. Lee mas

This apartment complex is a bottomless pit when it comes to taking money from you. Any hidden fee, or slightest possibility of charging a fee they could create, they do. Their website is not up to date so it is impossible to make a maintenance order and you have no access to your lease. They do not allow anything to be put on your deck and micromanage a terrible amount. They are cheaply made and poorly managed. Parking is terrible.

Why is this poor you ask? Let's start with the parking nightmare. Plain and simple there is not enough parking for residents and definitely not guests. Visitor parking is on a side street far away from some of the buildings. We had to park, if there was even any spaces available, call towing dispatch, text them a picture and leave details about what stall we are in and make and model of vehicle and length of visit. Then walk forever away just to visit our daughter. Then, when she moves out we... find that we were supposed to get a key fob and parking pass as co-signers. Both of which we never received, they kept $150 from their deposit. When I called to inquire and work out this problem I was treated very rudely and hung up on. Great customer service right? We are all relieved and happy to be out from this place. Just choose another place to live. There are many better options. Better parking, better amenities and not so much hassle with staff when there are problems. Lee mas