Lenox Club Apartamentos

I had a very bad experience with this apartment community. When I signed my lease, they knowingly placed me in a handicap-accessible unit even though I am not disabled, promising to transfer me to a regular unit when available. That never happened.

After waiting over a year and a half and repeatedly asking, I gave the required 60-day notice to move out. I signed all their paperwork, overpaid rent, and gave my forwarding address expecting my $500 deposit back. Instead, they kept the deposit and... billed me $2,426.57 for “breaking the lease.”

This feels deceptive and unfair. Management makes promises they don’t keep and then penalize tenants for it. Renters should be very cautious before signing here. Lee mas

It took multiple weeks and follow ups after I initially reported mold to Lenox management and requested a mold test for them to address my concerns. I was told that the testing company would test and clean. The maintenance mngr gave a kit & claimed it was from a certified testing company. I found maintenance had allowed a mold remediation team into my apt unsupervised. When asked, the team said they do cleaning and didn't give the kit. The Lenox used deceptive tactics to wipe evidence of the... mold in at least 5 units that I'm aware of. After raising the issue to the VP and regional manager, they apologized and sent an actual mold inspector. To resolve the mold after my vents were cleaned, I was told to keep windows closed & buy dehumidifiers.

At this point, the mgmt company had been made aware of the maintenance manager's unprofessionalism, dishonesty, and incompetency & continued doing nothing to ensure it was resolved. BMC claimed the maintenance manager was spoken to about it, yet he threatened a woman with a fine if she refused the mold cleaning service (after showing up unscheduled and unannounced) since they had not yet tested for the mold, and without Lenox supervision. To another resident, maintenance insisted they were spraying "mold killing paint".

The Lenox and senior leaders at Bernstein Management Company are aware that their staffs grant unauthorized and unsupervised entrance to apartments and the flagrant safety, security, and utterly inexcusable violations continue to occur. I know of multiple units aside from my own where the maintenance team let third party vendors in or gone into the wrong unit unscheduled and unsupervised. This happened to me twice in the span of two weeks. How uninvolved and how many failures have to occur for a third party vendor to perform unsupervised and unauthorized work in an apartment they weren't allowed to be in?

A hole broke in the bathtub, which was heavily rusted, which they re-glazed part of, only for the rust to re-appear one month later. My drain in my bathtub and toilet was constantly clogged and every time I reported it, they sent a maintenance team to do a shoddy job. When I reached out to the VP of property management, it turns out that was also not what should have been done and the VP quickly rectified and sent an actual plumbing team, only they went to the completely wrong unit and had to be sent back to my unit hours after they'd left. Lee mas

Potential renters who have really tried and wanted to live here. However, the leasing team has made this impossible to the point where my significant other and I couldn't justify us enjoying the floor plan and friendly concierge staff. Through multiple tours, or I should say attempted tours, I have had to wait on the leasing team for over 45 minutes the first time (when the leasing staff pushed back an open house to other potential renters by two hours because they weren't prepared), being told... we could have a move-in deal over the phone only to be given conflicting information as we waited in-person, to the most recent attempt at a tour not being booked despite us being in the office with them. We truly wanted to live here and thought it would have been nice to, but the leasing staff's consistent insults combined with the frankly non-existent amenities have made this impossible. We wanted to call Lenox Club our home, but at each and every turn the leasing staff rudely has been making the process as difficult as possible. It is a shame because concierge staff are friendly and helpful, and at multiple times agreed that how leasing was treating us is unacceptable. Live elsewhere- leasing staff has no incentive to help or do anything that would make people want to live here. Lee mas

I'm only giving this place 2 stars due to the location. It's literally a 5 min. walk to the metro, has a Whole Foods nearby, and the Pentagon City mall nearby! However, management seems very disorganized and just not well run. I scheduled an apartment tour for noon, showed up on time, and found out he had already started a tour with someone else. I waited 45 min. and when he came down from the earlier tour, there was no acknowledgement or apology for keeping me waiting. What was the point of... even scheduling an appointment? There was also other tenants waiting for management with issues with their apartments/parking so that really didn't sit well with me as someone looking for an apartment. And the building may look nice in the pictures but it's way different in person. While it does have modern touches, it's barely hiding the fact that it's still a run down building. Lee mas

Okay albeit slowly decaying building (has an indoor pool/spa with limited hours, okay gym, nice sauna, nice party room, decent sun deck) with AWFUL management. If you move here you better pray that nothing ever breaks and you never have to interact with the management office in ANY way. The second either of these things occur, you'll want to flee this place like the horrible sinking ship it truly is. After living here for nearly 8 years, I can't figure out whether the current management is... malicious or simply THAT incompetent. The office is closed on weekends now so if anything occurs (such as my sewage filled sink), your only recourse is to beg the contract security guard at the front desk to call maintenance. They may or may not ever respond, and almost certainly won't do so in a timely manner. The front desk (as of fall 2017) has also been instructed to NEVER give you the property manager's personal number under any circumstances so you better hope things only happen during the week while the office is open. On weekends, you're basically on your own.

There are other issues here as well, elevators used to work well but now are constantly broken. One elevator was broken for weeks and in fact one morning ALL of them were out of service without any notice or warning to residents who were left giving up and heading down many flights of stairs. Getting packages here is a crapshoot at best, as packages seemingly disappear and reappear randomly and are seldom if ever accurately recorded in the log. Even if they recorded, their online notification system is semi-functional at best. Many times I was randomly given a package days or a couple weeks after it was supposedly never entered into the system and therefore didn't exist. Want to order delivery food? You better check what their "policy" is that day as it seemingly changes by the minute. One day they suddenly decided the front desk must call and speak to all residents before delivery people are allowed up and that "has always been the policy" even though it never existed in the 6 years I lived there to that point. After a big show of this policy for a few days, it once again seemingly disappeared.

When I moved to this building in 2010, it was an excellent building with management who tried to take care of their residents and do the right thing. Now, this is a sinking ship with management that is deceitful to their residents and tries to squeeze every last cent from them at every opportunity. Lee mas