Hickory Creek Apartamentos

PLEASE: IF YOU CAN STAY SOMEWHERE ELSE, PLEASE DO!!

The turnover rate for maintenance is unbelievable. It may take months for something to be addressed, and even then, it won’t be done correctly. It’ll be done quickly and sloppy. The electoral wiring is horrible meaning you may not be able to have several things on and plugged up at one time. They will mark your maintenance request as “resolved” without resolving I’m guessing in hopes that you’ll forget about it. There was a gaping hole in our... ceiling for 2 months. When I threatened to call
Pegasus residential, someone came and fixed it immediately. We have a centipede, spider, and slug problem. We have contacted maintenance several times to send out pest control and the “pest control” is someone from maintenance bringing bug spray bought from a regular store and spraying it in the corners. We have seen maintenance on our ring camera doing this, there is no actual pest control. There is a request sitting in our account right now for pest control that has not been addressed.

Depending on where the apartment is, parking is horrid. A family can have 5 cars that take up 5 spaces when there is limited space in front of certain apartments and the only thing the front office will tell you is call the towing company to come get the cars with expired tags.

You WILL NOT have peace if you live near the shared spaces (pool, fire pit, etc). The quiet hours are NOT enforced by the complex and people will be outside screaming, playing music, and being loud 1, 2, 3 am. They do not do anything about noise complaints. I have complained via email and in person several times about the apartment above me constantly making noise and they have not done anything about it. They can send emails about picking up after your pets but not about disruptions.

The front office does not hear concerns and does nothing about them. They are categorized as “luxury” but it’s nothing of the sort. It costs way too much to have so many issues. In addition to the horrible living conditions and the prices they also tack on hidden “community fees” to your rent. If you were thinking of staying here, please look elsewhere. Lee mas

Do not live here!!! You will be welcomed to rats everywhere. Nothing in the apartments work. From the sinks, to the toilets, to the outlets, to the refrigerator. Maintenance never comes either. I had 6 maintenance requests sitting for 2 months.. I’ve only been here 3. The people at the front desk could care less about you. I’ve wrecked my car here because of the crazy pothole they have leaving out of the entrance and they did absolutely nothing about it. If you care about your mental and want... somewhere to live, where you can actually live, DO NOT LIVE HERE!!!! huge mistake. Lee mas

Evee since the new company took over, work orders don't get done. They don't respond and IF they do, they promise things and never get to it. Work orders half complete. They replaced my faucet after 3 months only for it to just literally be sitting on my sink. I had to call my friend to come and put it together properly and tighten it. Still waiting on another work order placed 3 months ago that the door had been snagging my carpet. Don't rent here.

I am loving living at Hickory Creek! Georgiana made the process so easy and the whole staff has been so great to work with.

As a resident for nearly 3 years, I have experienced rent and fee increases, while customer service regarding maintenance requests has diminished since October, 2022. Property Management contends, staff-shortage as the reason for maintenance delays. However, this was not the case prior to new management in October and the issue continues as of late December. Unless deemed an emergency, maintenance requests are not considered important or a priority.