The Preserve at Forbes Creek Apartamentos

DO NOT rent from this place. They will charge you a ton when you move out! Also the amenities are never working or open. I lived there for a year and a half. The pools were NEVER open even during the winter when that was the whole reason I rented here. At one point during the summer all 5 pools/spas were closed and so was thee bbq pits. The carpet is super old and crusty in the bedroom. But, they charged me to replace it. By the way they also took a $250 non refundable pet deposit. Although... there was no stains or smell they could have used that money for a carpet cleaning but instead charge me to replace the old stuff for an upgrade to the new tenant. I also had no scuff marks on the wall and cleaned it before I left. I had a few small holes in the wall where paintings were from nails and they charged me $250 for a total repaint. Which they do for every new tenet anyway and a cleaning fee. They also come up with an excuse to very 2-3 months to come in your home to check it out for “inspection” If you want to live in a neighborhood that you pay for amenities that are never available and charge you for upgrades so they don’t have to. Then this neighborhood is the place for you. Lee mas

Management is poor and non-effective for tenants. The noise is unbearable. You can hear everything. Trash everywhere.

I wish I had seen all the other negative reviews before I moved into this complex! I just finished a year-long lease. We had terrible ant problems also. They did get sprayed and it got better, but definitely not ideal.

Most frustrating has been our move out. I recommend reading your lease very carefully before signing and moving out. Our lease included having to pay carpet and general cleaning fees upon move out, but I was not prepared for how much it would be (especially because as I talk... with friends who sign leases, they have never heard of a lease including vague fees like this).

They are also the most uncommunicative office I've ever experienced. It was first an issue in the early days of signing our lease, but I wanted to give them the benefit of the doubt and hear them when they said they were just busy that week. Well, this issue continued. It was nearly impossible to get them on the phone, get them to respond to an email in a timely manner, or even see them in the office.

The new apartment complex I'm in has been so much better than The Preserve (for the same price!) that I will never recommend this community to anyone that I know. Lee mas

Don't recommend this apartment complex at all!! I'd give 0 stars if I could. This place is like shreks swamp filled with bugs and has a really bad ant problem. Contact management and they do nothing about it for days on end. They say they have people to come out to "fix" the ant problem but because it's ant season they said that's why there's more ants here... They also claimed that they sprayed stuff outside of my apartment to get the ants away from outdoors and that's why they go inside your... apartment!! Wouldn't you think that if the ant problem is this bad you would hire someone to come out more than just 1X per week?? This is the second time I've had an ant problem due to it being "ant season" and then spraying stuff to make the ants go into your homes. This time the ants are coming from my heating vent!! If you want your apartment to come with ants and have the management do nothing about it move in today!!

I would like to say that the most helpful and nicest person who works on the management team is Bonnie. I'd give her 5/5 stars shes wonderful and listens when there's an issue. So if you have any issues go to her! Not anyone else.

Oh and so the management was supposed to fix my ant problem today, and they didn't even come in!!!! i still have LIVING and BREATHING ants in my apartment!!!! This is by far the WORST apartment complex i have ever lived in. First they refuse to fix the ant probelm, then they LIE about fixing the ant problem!! RIDICULOUS. Guess I'll be living in an ant nest till the day i move out :-)))
Lee mas

The property managers overcharged us for paint, cleaning, and carpet shampoo so they didn't have to refund our "refundable" deposit. We wasted our time cleaning the apartment and making sure it was as good as when we moved in. Don't make the same mistake we did.
We liked the area and the people in the office were always nice. In fact we would have stayed except that they had some weird rule about not allowing people to transfer to another apartment and we needed a bigger space.