The Heights Apartamentos

I recently concluded my stay at The Heights Apartment Complex in Puyallup and had a mixed experience.

On the positive side, the apartment layout was fantastic. I loved how spacious the unit was, with a front entrance directly from the outside, and a sliding glass door that led to a patio. The additional outside storage area was a very convenient feature. The apartment also came with in-unit washing and drying facilities, a dishwasher, and a single bedroom—all of which were aspects I really... appreciated.

However, there were several downsides that significantly impacted my overall satisfaction. The office staff was particularly disappointing. There was only one person working the office, and she was frequently unavailable. The office hours were inconvenient, closing right at 5 PM and not being open on weekends, which made it difficult for those of us who work standard hours. The maintenance team was also unfriendly and charged for every service, even something as simple as helping to move an item to the trash, adding unnecessary service fees.

Another issue was their reluctance to renew leases, contrary to what I was initially told when I moved in. Despite being pet-friendly, their pet policy was very strict, with numerous restrictions on where pets could be. When my lease wasn't renewed, I noticed many residents were being asked to leave, which led me to believe they were remodeling to increase the rent prices.

Mail and package delivery were also problematic. While outdoor mailboxes were accessible anytime, packages from carriers like USPS, UPS, or FedEx were placed in a secure lockbox within the office. If you needed to retrieve a package after office hours, you were out of luck.

Additionally, the pool was rarely open and, if it was, it remained open only for a brief period before closing again for maintenance. The property layout was not handicap accessible, with stairs everywhere and inadequate ramp access for other units. To top it off, parking was an additional expense.

Overall, my time at The Heights Apartments was marked by a great living space overshadowed by subpar management and numerous logistical inconveniences. Lee mas

The property itself is beautiful. I loved my apartment and the space it provided. When I moved in 3.5 years ago, the previous management company was lovely and responsive.

When Targa took over, everything changed. There was no notification about the change to begin with. I walked into the office one day and Targa had taken over. Not much was different at first, and I was happy to sign my lease for a second year. However, midway through my lease cycle, I received a formal notice of payment due... on my door with the clear threat of eviction for something that I was not informed of before hand. I was suddenly being charged more for utilities, which was not told to me at the time of signing so I could further adjust my budget. I received several of these intimidating notifications for absolutely no reason, when a quick phone call would have been much more welcoming. I paid everything on time, however I continued to be charged for random things in the middle of my lease cycle, including the change of my assigned parking spot needing to be paid for each month. It was disappointing and frustrating to have to adjust my budget so much.

Also, when I would call the office to ask a question or for assistance, for example when I started getting mail for someone else, I wanted to be sure that these weren’t new tenants to the complex and just had the wrong building number, but I never got a response. The phone number goes to the main Targa line, for several complexes. The office is closed randomly and various times and can make it difficult to access your packages.

I do not recommend The Heights OR any of Targa’s properties. Lee mas

I’ve lived here for a year and half and I love the fact that it is quiet. The management is kind, professional and caring.

The staff was so helpful, they moved in me right away. I was able to get my approval really fast. They communicated with me very well, and answered all my questions! This place has really good service! Customer service mean a lot to me, and they gave me the best!

The prices are great on 2 Bedrooms, they are so spacious and the layouts are so nice! I love the high ceilings and the tremendous amount of closet space. I love the location, its so close to shopping and everything I need. The Staff is friendly and always responsive! Move here!!