30/8/22
Management is really that bad
I have lived at Heatherwood for 5 years. The first 3 years were great! About two years ago we got a new manager and the constant harassment and neglect began. For some reason nobody had any parking issues the first 3 years I was here. When I moved in i was given a garage and designated numbered parking spot in the lot. New manager came in and took away everyone's designated spot and its been a nightmare ever since. Every single month we receive some sort of notice about the new parking policies.... We also have to fill out a form over and over about what cars we own. This month we all got a notice telling us our cars will be towed at managers discretion. Huh? Why? I've never had an issue with parking and neither have any of my neighbors. The manager had signs made and made two designated parking spots for her and her boyfriend. The rest of us live in fear watching the tow trucks circle the parking lots all day. It's insane. Any positive review written after 2020 is the manager writing it. This place is literally falling apart. Appliances are 20+ years old. Takes weeks for maintenance to show up. My front door knob broke off in my hand and was replaced by with an interior type door knob. There is no security anymore. Every single night cars are stolen or broken into. Run from this place. Management here is so bad. Realvest is the company that owns/manages it and we have complained to them about this new manager and they don't care.
Reseña de Apartments.com
7 personas encontraron esto útil
Administrador de la propiedad en Heatherwood Apartments respondió a esta revisión
We’re sorry that you are unhappy about the recent parking inquiries at Heatherwood, but parking spaces are at a premium and each apartment home has one designated carport or garage space and are allowed only 2 vehicles per unit. Since there seems to... be many unauthorized vehicles on the property, the management is trying to determine which vehicles are registered and which are not. The tow trucks recently on the property were there to move vehicles for a tree removal project – please know that we do not tow or move vehicles unless they are unauthorized or it is absolutely necessary. The security service patrols the property daily. If you see anything of concern, please call the office or security company so the issue can be resolved. Unfortunately crime is up all over Vancouver and we are doing the best we can to keep the property safe. Work orders are addressed based on urgency (i.e. leaks, safety hazards are a higher priority) and order received. If you have a maintenance issue that needs to be addressed right away, please submit a work order request at the office or via the online portal so we can get to it as soon as possible. If you’d like to discuss things further to see how we can alleviate your concerns, please call us at 360-694-6000 or email us at info@realvestcorp.com. We thank you for being a long time resident at Heatherwood and hope to hear from you soon.