14/1/25
Verified Renter
So many issues to move into this apt from the application stage to signing the lease & actual move into the apt. But 1 person stood out thru this whole ordeal & followed thru with promises & corrected the multiple problems-onsite property mgr, Lorenzo. He is amazing & should get a raise. Small issues could have been fixed remotely & in a timelier manner. Instant problems with the application process (used apply now button directly on prop. website) to signing of the lease to maintenance... concerns-nonstop hurdles to overcome just to get to an actual legal move in after the 3 tries. Coverage while Lorenzo was out proved wrong. One emp told me something potentially illegal too. You NEVER tell a new tenant to take possession of apt without a completed lease signed by both parties. Maint. requests that were said to have been submitted were never done. Actions speak louder than words. Definitely holding off referring coworker to apt community until I see how Sack Mgmt responds.
Reseña de Apartments.com
Administrador de la propiedad en Chateau Woods respondió a esta revisión
Thank you for taking the time to share your experience. We sincerely apologize for the challenges you encountered during the application and move-in process. This is not the experience we aim to provide, and we understand your frustrations. We're... grateful for your kind words about Lorenzo—his dedication is truly appreciated, and we will be sure to share your feedback with him.
We take your concerns seriously and are committed to reviewing the issues you've described, including the handling of maintenance requests and communication during the leasing process. We value your feedback and will use it to improve our processes.
