Seasons at Orchard Hills Apartamentos

The property management will provide you a list of things you need to clean prior to move-out, but even though I cleaned all those areas, they still charged me for cleaning. I would recommend not even bother cleaning if they're just going to charge everyone for cleaning services upon move-out.

Not A Smoke Free Setting As Advertised
We have on several occasions complained of
our whole apartment including our garage smelling of marijuana. It is NOT resolved by opening windows, doors , or garage to air out.
It just comes right back. It has caused me to have increased Asthma issues. Management sent out a paper notice on residents doors. This did NOT help. Its has gotten Worse.
We told management we would not be renewing our lease. Since then our complaints go unanswered. They say... someone will get back to us and they never do.
The lack of customer service and managements ability to handle the situation is sad. Lee mas

We’ve been living here for about 3 months now and we’ve regretted it from day one. The office gave us the wrong keys on moving day and blamed it on us moving in before noon even though we let them know weeks in advanced what time we would like our keys.

Also, the walls are extremely thin. We live on the first floor and it is very, very noisy. We’ve complained at least three times since we’ve been here for the excessive noise we can hear from our upstairs neighbors especially after 9pm. The... staff responded by saying we should talk to our neighbors about it (instead of them doing their jobs and handling the issue). I excepted better quality from a “luxury” apartment. If you can tolerate a lot of noise and don’t mind losing sleep then move here. Lee mas

I had not planned on necessarily writing a review, but since they asked in their non-personal form letter when they refunded my money, I figured I would honor their request, something they would not do for us. We had been apartment shopping and found a great place in them (we thought). We fill out our application and paid application fees on a Tuesday. Thursday they called for some more information, I gave it to them, they assured me were were still on track for the three bedroom available,... September 8. On Saturday I called, as I had not heard anything, they stated that the application was being sent to a 3rd party (but whoever had to do that would not be in until Monday) and everything was still a go. Monday at 5:30 they called asking for another signature and then said they would keep our application on file - when I asked what happened to the apartment I was assured was ours both Thursday and Saturday (keep in mind all along I was assured that I was following their procedures correctly) - she told me the place was actually rented out midweek already!! Keep in mind it was still on their website for another 2 days after this. They said they would keep us in mind because sometimes people break their leases - I said not to bother - they had broken our trust in them. Would not suggest to anyone, ever. There is your review, are you happy? We will be, but not in your place! Lee mas

Kati has been amazing and has made the process of applying here easy. Nice and quiet residential area and everything is modern and new! Would definitely recommend!