12/17/24
Good but not Great
I've lived in Lake Crossing for 2, nearly 3 years now. The unit I'm in now was the first apartment I've ever had. I've found LC to be a really good first apt. Here are my negatives and positives.
Negatives:
My apt is one of the ones that has been "renovated" to have more up-to-date appliances and features. This is nice at first glance, but when you take a closer look, you notice its faults pretty quickly. The wooden floors are not pushed together properly, so dirt builds in the crevices. The... granite they chose for the countertops makes it difficult to see when something is dirty as it will blend into the pattern. I've also noticed that there are tons of small details that just seem poorly finished, such as underneath the floating cabinets or the paint being chipped around the windows.
I've consistently had pest issues like ants, roaches, and fruit flies. The roaches are either very alive or very dead and are more so a reminder to me to call the front office to request pest control to come to my unit. The ants and flies, however, are different. The ants keep showing up on my window sills and, at this point, I think the windows may need to be replaced. The flies are persistent. Just when I think they're gone, they're back. I've tried everything; stuff for the drains, fly-catchers, an indoor bug zapper, etc. It's more just fly management at this point than them ever being completely gone.
Maintenance time is terrible. It will take weeks for something to be fixed in your apartment if you have an issue. This isn't the fault of the staff themselves, however, because they are understaffed and some things that may need fixing they need to order a part for, which also takes time.
This isn't necessarily a negative, but the unit I'm in keeps heat in really well. In the winter I rarely turn the heating on, but in the summer the AC works overtime.
Positives:
The management team that runs LC are great. Anytime I phone the front desk, they're always pleasant and understanding. I've had no issues with the staff.
The location of LC is really nice in my opinion. It's close to the highway, Santa Fe, and Magnolia Park which has loads of restaurants.
The noise level isn't very high either. The only time it's an issue is with upstairs neighbors stomping (very rarely/depends on the person), dogs barking, or just someone having a loud vehicle when they leave or return from going out.
Review from Apartments.com
Property Manager at Lake Crossing Apartments responded to this review
Hello, and thank you for bringing your concerns to our attention. We always strive to ensure our residents feel comfortable and well taken care of, and we’re truly sorry to hear we may have fallen short. This is unusual, as our team takes great pride... in providing reliable and efficient service. We’d love the opportunity to address your concerns directly and make things right. Please reach out to our management team so we can assist further and ensure you continue to feel at home here at Lake Crossing. We truly appreciate you being part of our community over the past few years and look forward to connecting with you soon!