10/15/24
Extremely Disappointing Experience
I lived at GranBay Apartments for 14 months, always paid my rent on time, and yet the move-out experience was a nightmare. I moved out on August 7th, and they sent an email stating that I needed to pay 7 days of prorated rent by August 7th to avoid a late fee. I paid on August 4th, but they still charged me a late fee. After contacting them multiple times, they assured me the late fee would be removed, but they never did. Instead, I got a call from a collections agency. I showed the agency my... emails with GranBay, and they agreed to remove the late fee.
They also charged me $110 for cleaning, even though I cleaned the apartment before I left. A representative from GranBay called and told me they would reduce the cleaning fee to $50, but they never followed through. When I spoke with the collector, they told me I had no proof for the cleaning fee reduction, though I had proof for the late fee. GranBay later claimed their standard cleaning fee is $130, plus $35 for bags left behind, so they considered $110 to be fair—despite what they had previously told me.
The property is also extremely noisy, especially around the pool area, with loud music every weekend, making it not family-friendly. Additionally, there are some sketchy neighbors. One time, the downstairs neighbor yelled at me from their balcony, telling me to be quiet when all I was doing was putting away groceries.
Overall, my experience with GranBay Apartments has been highly frustrating, and I would not recommend living here. The management is unprofessional, inconsistent, and doesn’t follow through on promises.
Review from Apartments.com
Property Manager at Gran Bay Apartment Homes responded to this review
We appreciate your honest review. Our team strives to deliver an excellent experience, but it sounds like we missed the mark. If you have any additional issues or concerns, please get in touch with our team so we can best assist you further. Thank... you, and have a great day!
