Residences at the Falls Apartments

Moved here back in July, everything is well taken care of and the community is welcoming. maintenance always available

Old buildings, parking lot close to your bedroom windows, the windows are out dated so you hear everything.
Unpleasant office staff and security is a joke. They do not keep up with the maintenance, even though they have a team on site. They only fix something when it breaks. The hallways are dirty and need a paint job. The trash can in pet area always full for days and no bags to use. People DO NOT pick up after their dogs. Buildings are in flood zones, making it a nightmare when it rains. Most... of the neighbors are unfriendly and inconsiderate and loud. They do not renew your lease, and they ask the neighbors how you are as a neighbor to see if you are renewable or not. Which is horrible if you don't get along with a neighbor. That's not a fair way of deciding if you're a good tenant. Laundry rooms always have the machines broken or the dryers do not work well, and are over priced. Place just looks old and dumpy behind the scenes. Don't be fooled by the pretty trees like I was. There are plenty of other communities to rent from in this area. Don't fall for it. You will regret it and be miserable. Oh and don't hold your breath on getting your deposit back either. Good luck. Read More

I had a horrible experience with the rental office today. Last week, I called and spoke to a woman at the office and made an appointment to come in on Monday, the 24th, at 9am to view the property, talk about rental options and get on a waiting list if nothing was available. On Friday, the 21st, she even called me back to confirm the appointment and I said I would be there on Monday at 9am. I took a day off from work to come to the appointment. When I arrived at the appointment, the guard... informed me that I was not listed. She gave me a number to call the office. I tried several times to reach someone and finally a man answered (would not give his name) and he told me I didn't have an appointment and he could not help me. I explained I took time off from work to be there. He would not let me in to speak to him in person, would not show the complex and would not discuss apartment availability.


The rental office agent was extremely rude, unhelpful and unprofessional. He just kept saying I didn't have an appointment and he could not help me. I asked if I could at least come in a see the complex and he said no. I asked if I could come meet with him briefly since I was there and he said no. He offered no help. I took time off from work for this appointment and I was treated horribly by the rental agent. He had no customer service skills and was very rude.


Now I know this is a place I do not want to live if this is how they treat their perspective residents. The way he handled the situation was uncalled for and I will warn everyone I know looking for an apartment here to stay away. Read More

Management is the worst, they love to leave you warnings and fines of $100 for nothing, they love saying that they have proof of why they are giving you a fine but “they do not have the need to show it to you “. They honestly do not care about their tenants , the only nice thing about this condominium is the actual units because the stairs are always dirty , with mold and I have never ever seen anyone cleaning it . I honestly will never come back , there are way better condominiums with more... caring management in Miami . Read More

I have never had an issue with leasing/applying to any property until I applied here. The leasing office was consistent with poor service and I wasted time calling, visiting, and e-mailing for them to tell me the unit wasn't available two weeks later.