2/13/24
Horrible
Horrible experience living here. Holes left in the apartment for weeks. Leaks that took forever to get “fixed” that have ruined our furniture only to have the leak come back. They took DAYS to come fix a leak once and mold/mildew grew and of course, they did not clean it, I did. Every time it rains hard, a bedroom gets flooded. Appliances breaking and no one fixing it or replacing it for months. We pay extra for stainless steel appliances that do not even work and/or have not been replaced.... Emails not being answered, there is no communication at all. Everyday I come home there is another new thing I notice that is wrong. Water pressure changed randomly one day. There is now a strange smell coming from the bathroom that still has the holes that has been there for weeks. No updates on when things will be fixed. Management literally unlocked my door while I was IN THE SHOWER once to do an inspection. Paying all this money for a place that is falling apart is robbery. Do not move here. Save yourself the headache, your furniture, and your money.
Review from Apartments.com
4 People Found This Helpful
Property Manager at Marbella Park responded to this review
Hello,
Thank you for taking the time to share your experience with us. Your feedback is invaluable to us as we strive to improve our services and living conditions for all residents.
We are deeply concerned to hear about the delays in addressing... maintenance issues, leaks, and the lack of communication you have experienced. Please know that this does not reflect the standard of service we aim to provide. We understand the frustration and inconvenience these issues have caused you, and we regret that they were not resolved promptly and effectively.
Rest assured, we are actively addressing each of the concerns you have raised. Our maintenance team is working diligently to resolve outstanding issues and prevent recurrences. Additionally, we are implementing measures to improve communication channels so that residents are promptly informed about updates regarding maintenance requests.
Your comfort and satisfaction are our top priorities, and we are committed to regaining your trust and addressing your concerns in a timely manner. We would appreciate the opportunity to discuss your specific issues further and work towards finding satisfactory resolutions.
Please reach out to our management team directly at 407-930-5844 to schedule a meeting or discuss any outstanding concerns you may have. Your feedback is essential in helping us enhance the living experience for all residents of Marbella Park.
Once again, we apologize for the inconvenience and frustration you have experienced. Thank you for bringing these matters to our attention, and we look forward to the opportunity to make things right.
Sincerely,
Management Team at Marbella Park
