THE CLUB AT MILLENIA

I am writing this review on behalf of my sister, who recently leased an apartment at The Club at Millenia.

As a first-time renter, she was excited to move into her new apartment. Unfortunately, that excitement quickly turned into frustration. After signing the lease and receiving keys, she and her roommate discovered what appeared to be a significant roach infestation in the unit. The condition was serious enough that they did not feel comfortable moving into the apartment. Photos and videos... of the infestation were taken, and even members of the onsite staff acknowledged the issue.

What has been most disappointing is how the situation has been handled since it was reported. Communication from regional management has been extremely slow, leaving my sister and her roommate in limbo while they wait for answers regarding a resolution. In the meantime, they have been left without stable housing and have incurred additional expenses while attempting to navigate a problem they did not create.

The attitude and responsiveness of the staff also changed significantly after the lease was signed. The customer service that existed during the leasing process seemed to disappear once a legitimate issue arose. Instead of receiving prompt assistance and clear communication, they have experienced delays, uncertainty, and a lack of urgency.

No resident should take possession of an apartment only to discover a major pest problem on move-in day. Even more concerning is the lack of timely communication and support afterward.

I hope management takes this feedback seriously and improves both apartment readiness standards and resident communication. Based on my sister’s experience, I would strongly encourage prospective residents to thoroughly inspect any unit before signing and taking possession. Read More

I strongly advise anyone considering this apartment complex to look elsewhere. My unit has been absolutely overrun with roaches — in the kitchen, bathroom, walls, and even inside cabinets and appliances. No matter how many times I’ve reported it, the problem has never been resolved. It’s disgusting and impossible to live comfortably.

On top of that, I’ve had water leaks that were ignored for far too long, which led to mold growing in the unit. Mold and roaches should never be something renters... have to fight with, yet management treats it like it’s no big deal.

Because of all these serious habitability issues, I’ve requested to end my lease early, but management refuses to allow it—even though THEY have failed to provide a safe, livable home. Their lack of responsibility and care for their tenants is unbelievable.

Communication is terrible, and the conditions are unacceptable. Save yourself the stress, money, and health risks and do not move here. Read More

This complex has been consistently disappointing and looks nothing like these pictures. When we first moved in January, the dryer vent was not attached, maintenance had ripped the floor and it was never fixed. The fire alarm goes off anytime the oven or air fryer opens. We discovered mold in the apartment which they simply bleached and left. Upon renewal, they asked us to go up $400/month for which we were not getting any new amenities and things we were promised were still yet to come. For... example, this is a "gated community" but none of the gates work. The main gate stays open 24/7 and the back gate has not been operational since I moved in. There are major trash issues with people not putting things in the compactor or compacting it. We pay for pest management, yet there are bugs and large pests everywhere, including raccoons and possum. There are internet outages often. While they recently repainted the buildings and redid some parking spaces, it does not completely make up for the fact that this complex is overpriced beyond belief. When I explained all of these things and asked them to not go up on my rent, they explained that it is a "supply and demand" thing. Well, the apartment a couple doors down from me has sat vacant since January, so I really don't know where the demand is that warrants a $400/month price increase. The leasing office is not readily available as they say they are. Their hours posted do not include the hour in the middle of the day that they are closed, so don't need them during their lunch or you will be shooed away. All in all, the decisions made by this complex, whether corporate or local, have been completely asinine. This complex is not at all worth the price at the time of this review. And if you do happen to lease here, make sure when you go to notify them about ending the lease that you make the time to go in person to not renew the lease as you MUST sign a form for them in person. They will not email it to you or let you know that you have to go in person, but if you don't, they will charge you. Read More

I got a quote for 7 months, paid the application fee, then received a details page of money down for a 7 months lease. Someone changed the lease to 12 months. Make them print everything!! Better yet find some where else!

even tho the property looks nice but the apartment is infested with cockroaches and they are in different sizes. no matter how many times we clean and sanitize the place, there's always some roaches crawling around. the exterminator doesn't do great job.