Terra Mar Apartments

The fact that “luxury” is in the title of this place is a travesty within itself. The entire management, including regional, are only concerned with collecting money. No other issues or complaints will receive serious attention. Work orders have stayed in the 100s since our arrival a year ago. They have multiple maintenance techs on staff but somehow nothing is ever completed. Trash and litter are everywhere on the grounds and in the breezeways, never being addressed. The property needed a... second dumpster years ago as the first one constantly overflows or breaks from the workload, causing a mountain of trash to pile every week like clockwork. There is no initiative to fix or keep amenities working properly, including the pool and gym equipment. The men’s restroom in the gym was kept in such a poor condition that you could smell it as soon as you walked in from the pool. Unsupervised children playing on equipment are a weekly occurrence in the gym, including ones coming straight from the pool and getting on gym equipment soaking wet. JRK Properties has faced lawsuits across multiple states and it appears they’re keen for additional legal action.

Units are flipped as fast as possible with no verification of actual readiness. Upon moving into our unit we had no kitchen faucet and had to use the bathroom sinks for multiple days for any water needs. In addition, the cleanliness of the until was inexcusable. It required me to shovel years of burned food out of the oven on top of layers of dust, stains, and grime throughout the unit. Several other tenants had expressed similar issues as well, including units with no washer/dryer and being told by the property manager to go to a laundry mat. Or traveling from states away only to be told your unit won’t be ready for an additional week. I remind you the word “luxury” is in the title of this complex. Anytime we would try to express our concerns and issues with management we were given run around excuses or filler sentences of “we’re working on it” with no actual progress ever being seen or made. Their entry level staff is a revolving door as one gets burned out or fired and is quickly replaced by the next. Read More

The appliances in the apartment are dilapidated and maintenance are clueless to their jobs. I have been complaining about the washing machine for over 6 months and nothing has been fine. Do not waste your time paying expensive rent whilst your not benefiting.

the 4.5 is a very inaccurate review. The apartments themselves are relatively nice. The office staff are nice WHEN YOU CAN GET IN TOUCH WITH THEM. Good luck with an maintenance request. Just hope that you don't have any issues with your apartment or your account balance because you will NOT get a response to your a emails or calls. It was like pulling teeth to just get an application processed and a response to my emails. The problem is the property management company. Not the staff. They are... understaffed. Sometimes you can get help if you actually go to the office. Read More

Trash overflowing. Poop all over ground. Pet trash stations overflowing with poop bags. ROACHES!!!!

Terre Mar is a very expensive apartment community, but it is managed by a rude an incompetent office staff. The trash piles up so high at the dumpster and it smells so bad out in the Florida heat. Dog fights occur regularly in common areas and office staff does nothing. When we moved in the previous tenants left animal stains in the carpet everywhere and the place wasn't even cleaned. The office staff selectively enforces the rules and regularly leaves demeaning and negative messages on doors... and in common areas. I have lived in apartments all my life and this was by far the worst experience I've ever had. Read More