Crest at Midtown Apartments

I have lived here for just over a year and love my home. It is convenient to so much with Ponce City Market being just five minutes away. The staff has been wonderful and maintenance is so friendly and quick to address things. So glad I chose Crest at Midtown.

Terrible management that does nothing. There is a gaping hole in the hallway ceiling that went through 3 different floors and remains unfixed. They then proceeded to start building a pool on the roof. I’m sure the whole building will crumble in a few years. We consistently saw homeless people sleeping in the parking garage and the security key for system would be broken in some sort of way at least once every two months. STAY AWAY!

Don't move here. Just don't. There's mold, cockroaches, trash rooms full of rotting food, and elevators that break. Not to mention the management. Just avoid. It looks nice but under the surface, there might just be black mold waiting for you in your pantry.

Long story short, do NOT move here.

I’m 2 months into my lease and deeply regret choosing to stay here. The unit I’m currently in is infested with roaches and I’ve been battling them since week 1. I asked to be transferred to another unit but was assuaged and asked to give them a chance to address my concerns. I’m clearly all but satisfied.

Within my short stay here, I have asked multiple times to be included on the weekly pest control list, but only 2 requests were addressed. I have now... resorted to email, as it is seemingly the most reliable source of communication for this complex, because it can at least provide timestamped proof. (Also, I’m not able to schedule my unit to be treated or I would.)

Upon move in I gave a list of issues needing to be fixed. Above all were the cracks in the baseboards, behind the sockets and gaps in between the front door that I have personally witnessed allowing roaches to enter. I find them in drawers, cabinets and coming out of plumbing. Only yesterday (Saturday will make month 2) and after contacting the assistant manager asking to be transferred, was anything done about my issues. I guess it takes 2 months to at minimum order and receive weather stripping.

I have now asked for a 3rd time to be moved to another unit because I am NOT comfortable in this one. Again, I’ve been here for 2 months and have yet to fully furnish or grocery shop. Most of my belongings are in storage and I try my best to keep my items in my unit sealed. After ignoring my first 2 requests, she explained I’m not eligible for a transfer because I have not been in the unit for 6 months. I don’t recall reading that clause in my lease and have asked for confirmation. Either way, half a year is entirely too long for anyone to be uncomfortable in their home. She also added that there is no indication of infestation, because pest control (after 2 treatments and boric acid has been sprinkled through my apartment) “only“ counted 4 dead roaches. It was almost as if they suggested I do not kill and clean them so they can be counted?

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The management is poor and the location is not ideal due to crime and the lack of proper security.