6/1/23
Rent at your own discretion
Five stars for the neighborhood which is contributing to the one star that I'm giving Glenwood Park Lofts. My first month has been a constant battle with management because my apartment was NOT move-in ready by the date presented to me when I was visiting and signing my lease. I even moved in 12 days after the move-in date and the apartment was filthy, the walls were not painted (When I put in the work order to have the walls painted maintenance responded that it was already painted prior to... move in but there were literally boogers and stains on the wall and then the maintenance supervisor went through his files to see that it had never been completed in the first place), the toilet was and still is broken, there were bugs in the light fixtures, there were items left in the freezer from the previous resident, the oven was caked with filth, there's a stain in the bathroom counter that management REFUSES to replace even though it cannot be wiped off and I just have to live with it, plus there is STILL a broken window. I have already had to get legal advice two weeks into my move to this complex and have had to submit 25 work orders and I have only lived here ONE month. I had to vacate not even two weeks into my move to be put into a hotel for them to supposedly paint the apartment and have it professionally cleaned which it was not professionally cleaned. They act as if I should be grateful that they provided a hotel and space for my pets while they completed what should have been completed PRIOR to my move-in date, not understanding that I moved from out of state so being displaced and uncomfortable in my own apartment is frustrating, despite their "efforts". I wouldn't need extra accommodations if my apartment was move-in ready at the date I was being pressured to sign the lease. Management lies and says things are done and that they witnessed it being done when there is a camera showing that they were not even in the unit when the supposed work orders were completed. My rent has been two different amounts that is NOT what is listed on my LEASE. Whenever I call no one answers. The leasing manager even had the audacity to ask me to leave a review, although nothing in my apartment was completed prior to me moving in.
Review from Apartments.com
Property Manager at Glenwood Park Lofts responded to this review
Thank you for taking the time to review our community. It is disappointing to hear that you are experiencing a delay in maintenance requests and follow-through. We deeply apologize for this move-in mishap and want to ensure that these matters are... resolved as soon as possible. At your earliest convenience, will you stop by our office so we can discuss these issues further? Thank you in advance for your collaboration. We're looking forward to resolving your issues and improving your stay!
