4/4/25
SAFE YOURSELF !!!!
The management at Willow West Collier Hill is absolutely terrible, and there is ZERO communication between the leasing office staff. My roommate and I were in the process of signing our lease,THINKING we were about to move into an apartment, but what we actually experienced was the most chaotic and unprofessional leasing process I have ever encountered.
On our scheduled move-in day, we had been calling the office all day to get clarity on logistics and any outstanding documents since we had... never even seen our lease uploaded in the portal. No one answered the phones at all. It got so bad that we had to *67 their number because we genuinely thought they had BLOCKED us! When we did get someone on the phone, she put us on hold and eventually hung. After hours of frustration, we drove over an hour to the office, hoping for answers, only to witness a leasing agent, Chiquita, literally hanging up the phone right in front of us. Completely unprofessional.
To make matters worse, the leasing manager, Jessica (or Yessica), NEVER spoke with us despite us asking multiple times. Instead, she was completely dismissive and ignored the entire situation. When we finally got a response, all we got were excuses—she claimed she was “on multiple calls” and “planning events” (as if this is playtime instead of an actual leasing office). Not once did anyone in that office apologize or take accountability for anything.
Granted, we were not fully prepared on the day of our expected move-in, BUT we had been calling NUMEROUS times trying to get clarity—and their complete failure to communicate only made things worse. The only leasing agent who even attempted to do his job was Rod, but unfortunately, one person cannot make up for the complete incompetence of the rest of the staff.
On top of all this, my roommate and I are both pursuing our DOCTORATE degrees, meaning we are already under immense stress. This situation made everything 10 times worse.
If you value your time, sanity, and peace of mind, DO NOT LEASE HERE. The lack of professionalism, communication, and accountability at this property is beyond unacceptable. Save yourself the hassle and look elsewhere!
Review from Apartments.com
Property Manager at Willowest in Collier Hills responded to this review
Hello, thank you for taking the time to share your thoughts with us. We are sorry to hear your concerns about the move-in process, as we work hard to make it as seamless as possible. We'd love to connect with you personally to better understand what... happened and restore your comfort and confidence in our team. Please reach out to us at CollierHills@waterton.com at your convenience.
