6/21/24
Thin walls, German Roaches, Dirty Water
I've lived at this complex for three years, and the roach infestation has become extremely severe. There are flying German roaches everywhere, even on the staircase leading to your apartment. The walls are incredibly thin, so you can hear every conversation your neighbors have, even if you don't want to. The neighbors above me frequently fight, sometimes yelling at 2 a.m. Despite claims that the complex is pet-free, there is dog poop on the only grass lawn, and this rule is not enforced. Every... evening after the office closes, residents bring out dogs of all sizes, including unleashed pit bulls. The faucet and shower water are very dirty, so be prepared to use bottled water for everything and deal with acne all over your body.
Review from Apartments.com
Property Manager at Helena Springs responded to this review
Thank you for your feedback. Please know that resident happiness is our top priority and we apologize that this has not been your experience. We have a bi-annual property-wide pest control spray that occurred Friday to prepare for the influx in bugs... that occurs during the summer months. Hopefully this will help with the pest issue. If the issue persists, please let us know. We would like to better your living experience as soon as possible. Please contact the leasing office regarding the noise complaint so we can attempt to rectify. Also, when you reach out please provide us with an apartment number so we're able to correct the water issue you're experiencing. We would appreciate any details to help us improve. Thank you for your time and we will work to address these issues and concerns as soon as possible.
