6/28/23
This Place is Horrendous
No matter the issue it takes weeks to get anything fixed. I had an AC problem last week and the fire department had to respond to the issue. I put in a service request after the fire department left and checked in the next morning after noon. No one in the office had seen the request. A couple days after the unit was “fixed” it froze over and now barely puts out any cool air. The people who “fixed” the unit obviously aren’t HVAC certified and according to info on the unit it’s over 20 years old.... On top of that it’s now going on 2 weeks since the main rack in the bedroom closet broke and that hasn’t even been looked at, let alone fixed. I’ve put in 2 service requests in for that and still nothing.
No one ever answers the phone in the office. I’ve called the office 10 times at least and every time it’s the same automated response and no one picks up. Either the system is terrible, the staff is untrained and incompetent, or a combination of both.
There are MUCH better options available in Cumming and I won’t be renewing my lease for more reasons than stated above. I’m a single dad with two kids and this place is just a colossal disappointment in so many ways and is not a place I call home.
Review from Apartments.com
2 People Found This Helpful
Property Manager at Aubreys Landing responded to this review
Thank you for bringing these concerns to our attention. We apologize for any inconvenience you have experienced with our maintenance team and for the delay in addressing your AC and closet rack issues. We strive to provide prompt and efficient... service to all our residents, and we regret that we fell short in this instance. We appreciate your feedback and will use it to our operations moving forward. If there is anything else you would like to discuss or if you have any additional concerns, please feel free to reach out to us.
