SYNC at Perimeter Apartments

I have just completed a month, and I would say Mo has been really helpful and resilient in helping me feel at home at Sync. Definitely, there is some issue, but which apartment doesn't? Overall great area to live in, secured and clean. More importantly, the management is friendly and will support you throughout moving and settling down

It just goes from bad to worse in this place. ANYONE LOOKING TO RENT HERE, PLEASE BEWARE! We recently had flooding in the complex, they decided that turning on a shop fan was the answer to that situation. The black mold in this place is days away from eating this complex alive. Because of the flood, the service elevator has been disabled and now everyone has one elevator to move things in and out of their apartments. I called about this and was told there is no ETA on the fix. The trash... continues to get worse by the week. Cockroaches and the smell of garbage is awful. We pay a $60 a month fee to have the trash removed and they will go weeks with trash all throughout the halls. And the entry way to the apartment is packed so full with trash that you have to step over it. They recently replaced some kitchen lights and when they put the fixture back up, there was literally a three inch hole left. They marked it completed, and I watched as cockroaches climb in and out of the hole for days. SO DISGUSTING! The parking garage is a whole issue on its own, people literally park their cars in the middle of the garage now that the service elevator is out so that they can move their belongings in and out. I've been to some bad complexes and Sync at Perimeter is hands down the most neglectful I've ever seen. They care nothing about their tenants and it's sad because of the amount that they charge to live here. I would rather live in my car at this point, it is UNBELIEVABLE. Please save your money, and if you have children, this place is no place for them to live. I'm so dissapointed, and the sad part is that this complex used to be very nice from what I'm told. Not anymore Read More

Just when I thought I was having a pleasant experience with Sync at Perimeter It went downhill. First it started earlier in my lease with my vehicle being booted wrongfully AS A RESIDENT then fast forward to this month I was charged a late fee on my rent after I paid the the rent in full but before the late fee was added. They still charged me anyway. I contacted the leasing office to see if they could solve this discrepancy but you always get passed around from this person to that person which... leads to false promises about callbacks and all. I had to call 4 times about this situation ALONE. As far as a solution they told me there is nothing that they could do about it. Which is the EXACT same thing they said about refunding me for the boot charge earlier in my lease so if you don't want that to be a normal answer for you and most concerns with your apartment. DONT MOVE HERE Read More

I think the property management company is the make or break factor in whether you love/hate your apartment. In my case, Matrix Residential is the best team I've ever worked with. They take care of all my concerns, the maintenance/facilities staff are quick to respond and everyone is really nice! 5 stars, I would stay in another Matrix property.

1 thing, this is a 6 story building, not a high-rise. You will hear your neighbor above you.

I have resided at the Citizen for about 6 months. Maintenance and management are great. The residents can sometimes be inconsiderate, but the management does try very hard to respond to concerns and ensure the place is tidy. Location is also very convenient.
Biggest qualm with the apartment community is the poor sound-proofing (I can't speak for all units, as some might have better insulation than mine). The construction outside across Hammond frequently wakes me up, even though I'm on the... opposite side of the building; and in general, the windows are not well-insulated (I can hear talking outside the window if people are standing at the dog station. I hear cars passing in the driveway behind the building- all common noises, but insulation is so poor that I hear even everything). Insulation between units is not good either- my downstairs neighbor is frequently upset at my washing machine. Nothing I can do about it since I have to wash my clothes, and I try not to wash late at night, but he frequently hits my floor/his ceiling or turns his music up loud, which I can hear beneath my apartment, in retaliation of my washing machine being on. There is also a howling dog either in the apartment next to mine or beneath mine that frequently wakes me up early in the morning (not sure if this is due to poor sound-proofing or the dog being really loud, but either way, it's very disruptive).
Anyway, there have been very few nights/mornings in which my sleep hasn't been disturbed by noise. I try earplugs but they frequently fall out and aren't comfortable to sleep in; I shouldn't need to sleep with earplugs every night when rent is quite high per sq. ft at this complex. Read More