The Eva Apartments

The Eva management is very nice. Jana, Denise, Clauzell, Jimmy, and the rest of the staff are very good. They will always help if you need it and you can count on service requests being fulfilled.

Just don't!!! I wanted to wait to write this review to see if things would be rectified, however, everything has been subpar. The only 3 good things this place has to offer is the convenient store, the location and the views of the city from higher floor units. Moved here at the end of March. Upon moving in, the apartment had not been inspected, updated or cleaned. This is hilarious being that the apartments are called "luxury" apartments. The apartment was dirty. There were dead roaches within... the unit as well. The washer and dryer both old and now partially working had old clothing in them (from the previous tenants I guess). The cabinets were all cracked, busted and had broken drawers. The air vents in the unit had rust, dust and mold in them. The secondary bathroom had water damage above the shower and in the cabinets. The blinds leading to the patio doors were dirty and had either dried ketchup or blood on them (hoping it was ketchup). The patio doors were both extremely hard to open and close. The carpet had not been cleaned or replaced, the closet door in the main bedroom would not close correctly (partially fixed now), and the apartment had not been painted prior to move in. The main bathrooms toilet constantly ran and the main bedroom tub was missing the plug. Also, the main bathroom cabinets had water damage and had a broken drawer. Maintenance has been subpar and picks and chooses when they will fix things... the sad part is, the only thing that was truly fixed was the plug that was placed in the tub oh and the running toilet. The cabinets are still broken and busted although I was promised several times they would be fixed/ replaced. Recently, maintenance stopped by the apartment to "fix/replace" the rusty moldy vents while I was out... when I returned, I realized that the only thing they did was paint over the rust/mold that is located on the vent. They only completed one by the way.... they didn't even bother to do the other. On top of that, the elevators are always having issues... its ridiculous. The hallways of the building smell horrible and the carpet in the halls look as if they have not been cleaned in 10 years. Guest parking is awful as well. On top of all of this, the person above me walks like an elephant and there's literally no need for it. No matter how many times you meet with staff... nothing is truly done. Promises are often made however, no results or subpar results are delivered. Update: Next stop legal and filings.
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I like the new staff. They are very competent and are eager to help with your issues and problems. The maintenance staff is good and very knowledgeable. The elevators now work great since the new manager got here

Do not move here. Over the last 8 months under new management, Ascent Residential, the following has occurred:

- I had items stolen directly out of my apartment. Only someone with a key can access the apartment. This is management.
- management cut power and water for 3+ days
- one elevator has been down with no timeline to fix it
- elevators are down at least once a week
- parking garage has no enforcement. People freely parking in your paid spots and management does not have them removed.... Someone parked in my spot twice and I didn’t have parking for 24 hours that I paid for. Management doesn’t reimburse you.
- parking garage is not accessible so you can’t park or if you are parked, you can’t leave
- there is not a maintenance department. Either your maintenance request is ignored OR management closes it out without repair. You are then required to submit a new maintenance request
- if you email onsite management, they do not respond.
- if you email corporate they respond after several weeks and multiple emails
- management does not hold up their end of the lease agreement.
- management does not accept accountability for anything.
- Management called the police on my moving company because my moving company was using the loading dock to move my stuff out but management wanted the spot for a supply delivery. I had the loading dock and elevator booked. This cost me an extra $390/hour because management decided to argue with my movers then call the police. Management double booked the loading dock but found a way to not be accountable for their actions.
- there is no onsite security. Previous management had a security officer onsite. Ascent residential does not supply this.


This place is not safe. Read More

I do not recommend considering housing here. The price is too high for such a service. Cockroaches are running right through the building, the electricity can be turned off for a week and no one cares that it is cold outside or someone is working from home, if something is broken, then the repairman can wait a month, they can come to your unit at any time, while you are not at home and check something, but rent must be paid on time.