The Retreat & Preserve at Henderson Lakes Townhomes

Would not recommend!!!!! Property managers are VERY rude. They don’t take care of things and the property is over priced.

Although I had a great experience with move- in in 2022 when Tomeka was the property manager….when she left the property has gone downhill ever since…When she was there she walked the grounds, made sure the property was maintained including painting the front doors, timely and professional customer service but not now in 2023! Now that she’s gone, the property management turnover rate is super high! It takes a long time to get community amenities fixed such as one time the gym door was broken... for at least 3 months and there was no one bothering to fix it which was a safety hazard for those working out at night like myself. Also, recently there was an incident where I accidentally put in the wrong information for a new payment account and was charged all kinds of fees when the payment returned. I’ve always paid my rent on time in the 12 + months I’ve been living here and the one time there was a discrepancy they immediately escalated to eviction threats when I asked if there could be a grace to waive the fees considering it was an honest mistake and my rental history was stellar. In fact, it was my first time speaking with the office staff due to high staff turnover. I was met with unanswered emails, leaving office early with no early closure notice. Bottom line, it’s not what it used to be. Find some where else. The management doesn’t care and they will threaten you with eviction on the first mistake you ever make. The rental portal is already rinky dinky so if you mess up you will get hit with a plethora of fees and get threatened with eviction when you try to speak with them about it. Read More

I've been looking around Savannah for a new place to live and The Retreat was brought to my attention. I went there and had the pleasure of meeting Ms. Craig who was beyond helpful. She answered every question I had while providing excellent details. Ms. Craig made me feel comfortable. I am still looking, but this place is definitely on my finalist of apartments not only because the facility meets all of my requirements in a townhome but for Ms. Craig's phenomenal customer service!

I was looking all over for a new home and would be renting it over the internet as I currently live hours away. I’ll be starting at Gulfstream soon and needed somewhere nice but affordable as I’ll still be paying a mortgage back home. Shapri the Property Manager has been amazing. She emailed me pictures of the apartment and has been very detailed and really knows the property inside and out. I feel comfortable knowing she’s in charge. I like that each apartment is upstairs and downstairs. The... fact that parking is right in front of the door is a plus. Read More

Great place to live, very quiet, safe community. The new property manager Shapri is awesome and very nice. The prices are good not to expensive for the area, you can go to pooler or downtown and pay way more. The property has a car wash which is very nice and also has a pool and little gym (not much in there but treadmills etc), but what townhome place does have a big gym. The neighborhood is very clean and up kept well. I’d definitely recommend this place to anyone, only downside i have is... there are no garages. Read More