12/10/24
a definite Last Resort.
a great place to rent if you want to waste your money. Property management team will NOT have your apartment cleaned OR painted between tenants. And even then Good Luck Emailing them or Calling them, as they wont answer your calls during what would be normal business hours, in addition to not responding to your emails till about two weeks after you sent it, so godforbid you have an issue only they can address. They will NOT fix the sliding glass door that will not close, costing you money in... heating and cooling. you WILL be waiting up to a week after putting in any maintenance request to have it even addressed. They will however sign you a lease for a specific style of unit then completely change what unit you are moving into. Your oven unit may be defective, and as opposed to diagnosing or replacing the unit, they will reset whatever code it throws up and have that be that. The painted finishing on your tub and bathroom sink, yes, "painted finish" has a high likelyhood of coming off immediately, that is, if it isnt already disintegrated when you move in. All of this is apparently admissible to not fix or address because they just "wont fault you for paint or scratches when you move out". Definitely a last resort apartment, don't make the same mistake i did and shop around before settling for the Viera at Whitemarsh, at least until they get their act together because, yikes.
Review from Apartments.com
Property Manager at Viera at Whitemarsh responded to this review
Alexander, we understand that first impressions are important when moving into a new home and we are sorry that your home did not live up to your expectations. We would greatly appreciate an opportunity to work with you to get your stay with us back... on track. Our goal is always to provide maintenance services in a timely manner. All resident requests are addressed in the order in which they are received with priority given to more urgent repairs. That said, if your request has been pending for longer than expected, you can always reach out to us directly to get more information about the status. Please reach out to us as soon as possible so we can discuss resolutions for this issue. Thank you.