11/19/24
Verified Renter
Great people, poor system Administrative people are great, but the system for communicating is poor. The app is the only official means of communication, and there is no evidence of reaching out with issues other than creating a service request. Communications through the app dont seem to be monitored unless it is a service request. Emails and bulletin posts go into the void.
Review from Apartments.com
Property Manager at Renew Five Ninety Five responded to this review
We appreciate your feedback and understand your disappointment with our communication system. We're always looking to improve, and will take into account your comments about needing more robust means of interaction outside of service requests on the... app. In the meantime, we encourage you to continue using the service request function for any immediate needs or concerns. Thank you for helping us make our services better.