6/10/24
Failure of property management & Security System At Seasons No Safety, No Luxury, No Privacy
I moved in here December 2023. Everything was good at the starting point. As soon as the pool was opened, the nightmare started. People are having parties every weekend from the evening until late hours, sometimes even until 2am in the morning (in the clubhouse, BBQ area & pool area). Our unit is next to the pool, so we as residents felt intimidated by those strangers, experienced a loss of our privacy and overall felt unsafe to access the clubhouse, mailroom & gym. The pool was frequently... occupied by strangers that had been let in by other residents. Groups of people frequently broke into the pool after closing (9pm) for swimming & regularly made disturbing noise. The police have been called 5 times already to resolve all those disturbances. All these issues were reported to the property management, as we are concerned about our safety, but nothing has been fixed or resolved. We are in the process of early termination of leasing.
**Conclusion - No safety, no privacy & you do not get what you pay for here. Pool & Clubhouse are worse than the public pool at seascape.... Boon
Review from Apartments.com
6 People Found This Helpful
Property Manager at Seasons at Hoffman Estates responded to this review
Hello Boon, thank you for taking time to share your feedback/experience. We offer 24-hour access to our clubhouse as part of our amenity package, but do not have any record/camera footage of parties going until 2:00a.m. We recognize your concerns... regarding the pool and are continuing to implement solutions to help combat any further issues. We have posted temporary signage within the clubhouse, ordered new permanent signage, updated our fob entry times to the patio area and will be changing the door configuration leading out to the pool deck. Rest assured, we are taking ample steps to remedy and are addressing your concerns. If you would like to discuss this matter further, please reach out to our Property Manager, Michael, in our office. We are committed to providing you a better experience and welcome any further feedback.
