4/17/24
don’t recommend
when we first moved in the unit was disgusting. carpets were never cleaned. it took 9 months to get them to simple replace the carpets that reeked of pet urine. the garages are SO tight, most of us use them as storage instead of risking our cars. one maintenance person named Larry thought it was okay to recommend spanking my 2 year old child. abby ignored my countless move in complaints until i finally got ahold of someone over the phone.
Review from Apartments.com
Property Manager at Middletown Place Apartments responded to this review
We are deeply sorry to hear about your negative experience at our property. Providing a comfortable and enjoyable living environment for our residents is our top priority, and it's disheartening to learn that we fell short of meeting your... expectations.
We are very sorry for the condition of your unit when you moved in and for any inconvenience caused by the delay in addressing your concerns about the carpets. We understand the importance of maintaining clean and well-maintained living spaces, and we are committed to addressing issues promptly and effectively in the future.
We take matters like these very seriously regarding the interaction with our maintenance staff. We will thoroughly investigate the situation and take appropriate action to ensure all residents feel respected and valued at our property.
We appreciate your feedback and the opportunity to improve our services. Please do not hesitate to contact our management team directly if there is anything else we can do to address your concerns or assist you. We want you to know that your satisfaction is important to us, and we are dedicated to resolving any outstanding issues you may have.
Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.
