10/12/22
Be Careful not to report major maintenance problems
I feel compelled to let people know that people that rent here get offers to be entered into sweepstakes in exchange for reviews and provide gift cards of 500.00. Also the pet rent is higher than advertised (75 monthly per pet) and parking is now 25 for surface lot parking and they will tow your car if it is parked in the same spot for 2 days. There are roaches in the hallways where I live, lack of Maintance actually fixing things and prefer to put a “bandaid” on things such as mold, disregard... for your health if you report major issues that you did not cause. It’s great here with exception of any issues arising in your unit even not caused by you. Make sure to fully inspect your unit before move in and document every thing
Review from Apartments.com
2 People Found This Helpful
Property Manager at Willow Bend Apartments responded to this review
Hello! Thank you for providing your feedback. We do not offer gift cards or bribes to illicit positive reviews from customers. Rather, we do have a National Online Review Sweepstakes, where customers can leave a review for their community and enter... for a chance to win a gift card. Our pet rent and parking options are posted on our website and disclosed to residents prior to lease signing. Any resident can submit a pest service request if you see pests in our hallways. We want to always stay on top of pest control to keep this resolved. At Willow Bend we have a strict mold procedure as the health of our residents is important to us. When a service request is submitted to address mold, our service team will investigate it with the utmost urgency. We would like to address this review more directly with you but we are unable to locate your information in our customer records to get an opportunity to look into your feedback more specifically. Please contact me at ICanHelp@aircommunities.com so we can assist further. We look forward to hearing from you! -Susan