10/2/24
Untrustworthy Apartment Complex
Living at The Artistry Apartments for 14 months has been an absolute nightmare. Despite the promises in the lease, many of the amenities were either never provided or constantly unavailable. The elevators were consistently broken, and rarely fixed. My roommate and I almost got trapped multiple times - it was not only frustrating but also dangerous. The valet trash service was another constant headache - inconsistent and unreliable. The gym would have several machines broken, lights in the... hallways would not get replaced, and the hallways were always dirty.
There were always issues with getting work orders completed. No matter how many times we submitted requests, they were consistently ignored. One of the most concerning issues was that management never gave notice when workers were entering our apartment for maintenance, which was a clear violation of the lease.
But the worst experience by far happened in May of this year when a painter crew, who wasn't even supposed to be in our building or unit, was let into our apartment. My roommate and I, both women, were terrified to find our unit completely torn apart. The painters caused over $700 in damage to our personal items--breaking headboards, shattering candles, ruining linens by standing on our beds, and more. This was not only a violation of our space but a serious safety concern.
We had to consult legal advice just to get management to negotiate repayment for the damages. The whole experience has been traumatic and exhausting.
If you are considering living here, please save yourself the stress and avoid The Artistry Apartments at all costs. They don't honor their lease agreements, provide subpar services, and the management is careless with tenant safety and property. This place is not worth your peace of mind.
Review from Apartments.com
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Property Manager at Artistry Indy responded to this review
Thank you for taking the time to share your detailed experience. We want to sincerely apologize for the distress and frustration you endured during your time at The Artistry Apartments. We are deeply sorry that your experience was not how you had... hoped.
The issues you’ve raised—unreliable amenities, maintenance challenges, and the serious violation of your space and property—are unacceptable, and we understand the significant impact this had on your peace of mind. Please know that we take the safety and well-being of our residents very seriously, and we are reviewing our processes to ensure that something like this never happens again.
We acknowledge that these events should have been handled with more urgency and care, and I’m sorry you had to go through such lengths to have your concerns addressed. We’ve recently undergone management changes and are working hard to improve our operations and service to residents.
Thank you again for your candid review, and we truly wish you all the best in your future home.
Sincerely,
The Artistry Indy Team