7/6/23
Do not move here
Ever since the management company changed , this place is no longer nice to live in. The previous company and manager were awesome. However new company took over in June 2023 and they’re all about money. Our trash/water/seer charge went up from 26$ to 75$. Also, in your resident portal you can see what amount is due. We’ve been paying the exact amount that shows in there, thinking all bills paid. Right? WRONG! Few days after rent is paid, you’ll have a past due balance of something ridiculous. I... have checked all the charges and it certainly seems like everyone is getting charged twice for the water/trash/sewer. So that’s an extra 200$ on top of your base rent.
The pool opened up a month later instead of Memorial Day. I wonder if they will keep it longer at all.
This is not what I signed in my lease. I cannot wait to move from here.
Please do not move here unless you like getting surprised charges every month.
Review from Apartments.com
3 People Found This Helpful
Property Manager at Aspen Pointe Apartments responded to this review
We're sorry we did not meet your expectations. We understand the frustration with the utilities. The previous management company should have applied these back-dated charges to your account. Moving forward, we have implemented our monthly utility fee... . This ensures that you will receive a single charge that will be the same every month. We are sorry the pool was not open earlier. We started the process of opening the pool once we took over. We needed to find and schedule a vendor to come out and ensure the pool was safe for our residents. This did cause a delay as many vendors were booked for the season. Now that we have the first pool opening, we can open the pool sooner next year.
