7/6/18
Terrible Experience - Ants
I lived at River Ridge for 30 weeks. During that time, I submitted 21 maintenance requests.
Our biggest issue and concern was ants. I submitted the first maintenance request for ants on April 2, and we were still dealing with ants when we moved out on June 23, around two and a half months later. It does not take that long to get rid of ants. Having ants in the kitchen is disgusting as that is where we prepare food and our food is stored. We had to throw out quite a bit of food that ants had... gotten into, which is very frustrating. And, as we continued to clean the windowsills and floors, we kept finding live and dead ants. It is completely disgusting and also a health hazard. I submitted a maintenance request on Monday, 5/28 (after several previous requests), and in that case, no one came to my apartment until 6/8 (and that was the first time an actual exterminator came - over two months after the issue started). I am just astonished at how this situation has been handled and how ants in my kitchen wasn't taken more seriously to get resolved, especially when the issue started because they spread untreated mulch outside buildings, so it wasn't our fault.
Review from Apartments.com
3 People Found This Helpful
Property Manager at River Ridge responded to this review
Thank you for your response and we are so sorry we did not meet your expectations regarding your service request for your pest control needs. We have high standards at River Ridge and would love the opportunity to speak with you and resolve this... concern. Please reach out to the office at 317-846-3900 or manager@riverridgeapts.com. Have a great day.