The Spring Waterside Luxury Apartments

Managers changed frequently and any issues that we had were not followed up on. For the duration of our lease, we had issues with leaking in the ceiling and drafts and they consistently denied that were issues or put off repairs. Stay away if you don't want to deal with their terrible management.

In my one year the air conditioning went out 4 times, heat went out twice, a leak from the ceiling in master bathroom closet left my my cloths soaked, washer broke and when repaired maintenance left and they did not reattach the waste hose. When I ran it next it went all over the floor and even on the carpet. When I moved out they charged me $60 and when I told them it was their fault for the stain because of the washer they refused call back after I left a message and simply sent me to... collections. Very unprofessional, do not care about their tenants, only in it for the money. Read More

Neighbors are nice. Quiet community. Looks good on the outside. You can't enjoy the outside because you're frustrated nothing gets done on the inside of your unit. Maintenance turnovers a lot and when there seems to be an influx of new maintenance you notice they spend the majority of the time working at the sister property next to this one. Ignored work orders. Office staff will shrug in your face at the issues in the units. A month after I moved in went to the office and a lady was in there... complaining how she'd gone a month without a washing machine. When she said , out of exhaustion, "if I went a month without paying rent you'd kick me out but you can go a month not fixing things in my apartment and act like it's my problem", I knew I was going to eventually have problems. You will. The sweetest neighbors get poor treatment from staff.
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Shortest explanation: The buildings are old. Which is not the end of the world. But, the maintenance crew is disorganized, slow, unwilling to communicate, and overall ineffective. And, all of that leads to a growing list of safety concerns, that I have trouble accepting, as a resident. We will be moving at the end of our lease.

(Trying to keep this short. But, I have so much to mention...)

Highlights:

- Main shower has crumbling grout, peeling tub, and black mold.
- [Most likely] un-licensed... electricians install fixtures that we cannot control, but we pay for on our meter.
- Poorly performing furnace and poor insulation leads to over $300 each winter month for electricity bill.
- Left for 12 hours with no heat, on Super bowl Sunday, when emergency maintenance could not be reached. It was 7 degrees outside. Asked for explanation of what went wrong, in case it happened again. Got no response.
- Updated items (which cost more per month in rent) are cheap and poorly installed. The laminate is peeling off the cabinets. The sheet vinyl flooring is warped, discolored, splattered with pain, and scratched.
- Small maintenance and grounds crews are shared with sister community. Everything takes forever.
- Trash constantly blowing across the complex. No one cleans it up. The sister complex has valet trash, and can leave garbage out all night...to attract raccoons.
- Dog poop everywhere. They ask us to clean up after our dogs. But waste stations are few and far between. And they NEVER have any bags in them. Ever.
- Potholes. Potholes everywhere!
- If it snows more than an inch, good luck getting out of your apartment. The plows shove mounds of snow in front of sidewalks, garages, and parked cars.

It is nice to watch the birds. As long as the critter control guy isn't here with his dogs, chasing off everything. And leaving piles of dog poop in the middle of your sidewalk.

And there are tons of options on doordash/grubhub in this area. Read More

HORRIBLE! HORRIBLE! HORRIBLE! Do not move here! Worse place I've ever lived. The people in the office suck. They're not concerned with what's happening at your property. It was 95 degrees outside and our air was not blowing out, and we were told we'd have to wait until Monday to have someone look, and this was Friday. Everything we've needed since moving here has been nothing short of a HASSLE! There's nothing luxury about these apartments. I can't wait to leave! I would leave ZERO as the review... if I could. Read More