7/9/21
No point in making appointments
Called ahead to reserve an appointment to look at apartments, drove 2 hours for them to say they would not show a room because a person without an appointment showed up and took the option. They did not call and tell me that my option was taking already. Poor poor customer service.
Review from Apartments.com
3 People Found This Helpful
Property Manager at MAPLE CREST responded to this review
Thank you for your feedback. We want to apologize for your drive and not having availability for a showing. We always make it a best practice to set appointments. Our availability is based on a first come first serve basis. That said, we are... sincerely sorry that you had to experience that. Although we cannot make it up to you, we would love to add you to our waiting list.