Pinnacle Woods Apartments

Do not trust incentivized reviews. This apartment is disgusting and full of spiders, roaches, silverfish, and mice. Tenants are not expected to follow their lease at all. It’s fine to leave your trash wherever here and their are also dogs requiring muzzles allowed.

My initial review was taken down, so it is obvious that the business is allowed to manipulate these reviews. Rent increased by $130 for my 2 Bedroom 2 Bathroom in my first year. Appliances are terrible. Sinks are made of the cheapest white polymer that stains super easily instead of ceramic. Kitchen counters are also made of laminate/particleboard that stains extremely easily. During my first month here, I had to fix the PVC pipes under my own kitchen sink. I also personally had to unclog the... shower drains from the previous renter. Also, PARKING SUCKS. You will likely be unable to find parking spaces at night, so their solution is to provide rentable parking spaces to their tenants. These additional parking spaces are $30/month for a "garage," which are truthfully just awnings. There has been a tire-eating pothole in the front of the complex for lord knows how long, and they are finally getting around to fixing it after months of living here. Read More

They were so helpful during my move in the middle of this pandemic. I’ve never had an apartment so they made it so easy and with no stress. I love living here. Maintenance is quick and super efficient. My apartment was clean and amazing. I have absolutely no complaints about this place and I recommend this place to everyone! :)

I moved to Pinnacle Woods to live while working in Topeka. The complex was very clean and well-kept and the staff were always available for any concerns I had. I loved being so close to highway 10, and when I had to move, the process was simple and problem-free. I would move back there in a heartbeat!

This management company is a piece of work-stay away! Up until the last few months I had few to no issues with this place besides having some minor maintenance issues. However, the previous property manager went on maternity leave and chaos has ensued since this loss. The new property managers (we have gone through 2 in 2 months) do not return phone calls, have no idea what is going on with any units or residents and are basically bad at their jobs. I had let them know 75 days before my lease... was up I would not be renewing and to call me back if they needed any paperwork signed. I never received a call back and I assumed we were fine. Until 8 days past May when the new property manager leaves me a VM telling me to come on by and sign a new lease. I let her know i had already told the previous people I had spoken with that I was not staying in Lawrence and I had already left a voicemail 3-4 weeks ago confirming this. She then casually told me email it to her for confirmation. I did that immediately after getting off the phone with her. Then she replies to the email and casually tells me I still owe rent for July since I didn't give them 60 days notice. I filed a formal complaint (the process for this is absurd: you can only fax or write a letter of the complaint to Maxus headquarters, whose communication is EVEN WORSE than Pinnacle Woods. It took them 2 weeks just to confirm they received my fax...completely unacceptable. They only returned my call when I said I would call the regional manager the next morning if I didn't hear back.) And now I know why they have all of these ridiculous procedures: high turnover, zero communication, and poor customer service. Stay away from pinnacle woods and for that fact, anywhere managed by Maxus Properties. If you can't return a call as a property manager (or assistant to the regional manager), you plain suck at your job and residents shouldn't be penalized for this. Please get on the page with the rest of the business world and return calls in 2 business days or assume responsibility for not returning calls. Read More