Cyan Southcreek Apartments

Really not one to write reviews, however I would want someone to know the negative reviews on this page are very real!

We lived here for 2 years, ended up needing to leave due to a ridiculous rent increase and yes, we are charged for electric and water for the common areas, the add on's just became too high.

To my shock, we were hit with a $600+ move out bill, which included fee's to replace all the light bulbs, paint, and even a flat move out fee, that covers what?? I could agree with some... items, however most of it seemed like things that are the complex's responsibility when tenants turn over.

I just saw a similar review with the collections issue. They state it's not their responsibility to communicate bills after 30 days, so we got sent to collections. Which was the icing on the cake, just shady business. The management was horribly unorganized, it seemed like there was an office full of new agents each month and no one knew what was going on.

Maintenance never made routine repairs like changing the air filters or fire extinguishers. The air conditioning would freeze up at the beginning of each summer (like clock-work), they gave us a portable in-unit conditioner and never came to pick it up. To avoid being charged, we left it in the unit when we moved out, and they threatened to charge us for leaving something behind and we had to explain it was their property to begin with... We now live a different Block property and it's the best place we've ever lived, so I'm not sure how this one is so poorly managed. I seriously just wouldn't waste your time here, there are much better properties in the area. Read More

I never write reviews but felt the need this time. I called Cyan Southcreek interested in a property. The property manager took my information swiftly and politely and answered all of our questions. Her name was Megan and she is wonderful. However, the rest of the team members (Jessica and Kyle) for the onsite workers I spoke to didn't seem interested in helping me see a unit to make a decision between them and another apartment. I asked Jessica and Kyle more than 3 times over 2 days to either... send videos of the unit I would be staying in to gauge the condition of the unit to see if I would be interested. Keep in mind I told these two multiple times I would sign a lease today (yesterday now) if I could see the unit and if it was to my standards. The final phone call before i gave up was with Kyle. I called and politely asked since I was not receiving their emails with the videos to see if they would show me the unit via FaceTime or zoom. He immediately said no. So I took that as a we do not want your business. And told him to have a nice day. If Megan or one of the property management is reading this please reach out to me I would love to chat. Thanks. Read More

New technology, spacious rooms and price is also reasonable

Water/sewer bill is determined by percentage of community usage so my bill quintupled from one month to the next.
The trash dumpsters sit right outside the entrance to the building and smell awful in the summer.
Concierge trash is a joke.
Read lease carefully, lots of hidden charges.

Many crazy fee! Never happened like other apartment I was lived before!!! The staffs for maintenance nice do goods job, and I but the staffs for office service are rude and unprofessional!! They didn't pick up your phone call either they have time for check the phone or on they computer!! I saw that when i called 100 time no one was pic up the phone and have to run to the office at early morning and get late for my work!!!