Cyan Southcreek Apartments

As soon as I re-signed my lease, they started renovating the apartment upstairs with no warning whatsoever. The work they were doing on the floors upstairs vibrated my entire apartment for a solid week. I work from home, and due to the nature of my work, I cannot connect to just any WiFi that I want. Otherwise I would’ve left the apartment during the day. They were completely unapologetic. About a week after the work was completed, there was a leak two units above mine (I live on the first... floor), which came all the way down to my unit and they then had to leave fans going in my unit to dry out the moisture. These fans needed to be on 24/7 for 3 days, and they were insanely loud. Then they had to replace a patch of the ceiling and repaint because of the leak, which was also loud and took place over several days. It is currently winter time, and the insulation is so terrible that no one can do laundry or run the dishwasher without the pipes bursting. So in the winter time, don’t expect to be able to wash clothes or dishes. The apartments were constructed with very cheap materials, so you can hear absolutely everything that goes on in the unit above you. I hear their toilet flush, their shower running, I can even hear the guy upstairs opening his dresser drawers. The maintenance staff is very nice, but it isn’t enough to make up for all the negative experiences. I wish I had never rented a unit at this place, but it’s within my son’s school district, and that’s the only reason I’m still here. I would strongly encourage anyone considering this place to look elsewhere. Read More

Really not one to write reviews, however I would want someone to know the negative reviews on this page are very real!

We lived here for 2 years, ended up needing to leave due to a ridiculous rent increase and yes, we are charged for electric and water for the common areas, the add on's just became too high.

To my shock, we were hit with a $600+ move out bill, which included fee's to replace all the light bulbs, paint, and even a flat move out fee, that covers what?? I could agree with some... items, however most of it seemed like things that are the complex's responsibility when tenants turn over.

I just saw a similar review with the collections issue. They state it's not their responsibility to communicate bills after 30 days, so we got sent to collections. Which was the icing on the cake, just shady business. The management was horribly unorganized, it seemed like there was an office full of new agents each month and no one knew what was going on.

Maintenance never made routine repairs like changing the air filters or fire extinguishers. The air conditioning would freeze up at the beginning of each summer (like clock-work), they gave us a portable in-unit conditioner and never came to pick it up. To avoid being charged, we left it in the unit when we moved out, and they threatened to charge us for leaving something behind and we had to explain it was their property to begin with... We now live a different Block property and it's the best place we've ever lived, so I'm not sure how this one is so poorly managed. I seriously just wouldn't waste your time here, there are much better properties in the area. Read More

I never write reviews but felt the need this time. I called Cyan Southcreek interested in a property. The property manager took my information swiftly and politely and answered all of our questions. Her name was Megan and she is wonderful. However, the rest of the team members (Jessica and Kyle) for the onsite workers I spoke to didn't seem interested in helping me see a unit to make a decision between them and another apartment. I asked Jessica and Kyle more than 3 times over 2 days to either... send videos of the unit I would be staying in to gauge the condition of the unit to see if I would be interested. Keep in mind I told these two multiple times I would sign a lease today (yesterday now) if I could see the unit and if it was to my standards. The final phone call before i gave up was with Kyle. I called and politely asked since I was not receiving their emails with the videos to see if they would show me the unit via FaceTime or zoom. He immediately said no. So I took that as a we do not want your business. And told him to have a nice day. If Megan or one of the property management is reading this please reach out to me I would love to chat. Thanks. Read More

New technology, spacious rooms and price is also reasonable

Water/sewer bill is determined by percentage of community usage so my bill quintupled from one month to the next.
The trash dumpsters sit right outside the entrance to the building and smell awful in the summer.
Concierge trash is a joke.
Read lease carefully, lots of hidden charges.