The Champions at Bluegrass Apartments

I went to tour these apartments and had a terrible experience. One of the women I spoke to was very nice. The assistant manager though that was supposed to show me the apartment was about 40 minutes late. When making my appointment, I requested to view a 1 bedroom and a 2 bedroom. They did not have either ready to show and said they could only show me a 3 bedroom. They explained the model shown in pictures was not what I should expect out of their remodeled apartments. I viewed a remodeled 3... bedroom, and there were chips and scuffs everywhere. The apartment also smelled strongly of curry from the neighbors next door cooking.

Overall, don’t let the picture or amenities of this place fool you. The apartments are a wreck. Read More

PLEASE READ!! This is the worst apt in LEXINGTON! Do not sign a lease with them. Very unprofessional. Especially the manager. She keeps interrupting me while I try to speak with her. That’s not the big issue that I experienced. The apt itself was molded! I have a one year old living in this condition and they won’t help to fix the mold. Mold was even below the carpet. Not to mention, there are cockroaches everywhere! I called the front desk multiple to spray down the apt but they never came. And... plus they make you pay pest control monthly! Even the maintenance people say it’s not fair for us to live in this place. I wouldn’t live here if they offered it for FREE! Plus I still waiting for my deposit. It’s been 2 months now that I haven’t received it! They are so quick for making you pay rent but it come to them paying you back your deposit They will make up with excuses!! Read More

This place is the worst. We pay money each month for bug inspections and they have yet to do it. We have lived here for over 2 years now! We keep seeing roaches in our apartment even when we have gone out of our own way to buy things to get rid of them. The worst thing about living here is the maintenance, they never fix things here. The toilet seat in my bathroom has been loose for months and I have put in request to fix it and the maintenance said they found nothing wrong with it. And our ice... maker has quit making ice and after putting a request twice for this issue they said they put a new one in but it isn’t new at all, it’s the exact same ice maker. Secondly the trash is everywhere, the hallways are full of trash and on the outside of the buildings there is trash acattwred all around. The dumpsters are always full so there is trash outside of the dumpsters at all times! DO NOT LIVE HERE!!!! It’s the absolute worst place to live! Read More

Very poor maintenance and never give safe environment to tenants.. Not recommended

"The online applications were submitted and paid on February 4th. Applications were filled out by hand after that process was going nowhere. That process apparently didn't go anywhere either and we never received an answer about any part of the application. My credit wasn't checked, my past employer and landlord were not contacted, my future employer was never contacted. Every time I got in contact over the phone I was told the same thing - it's about to get done. I spoke with Ginger on the... 14th and told her we were out of time because I started work that week and hadn't even moved to Lexington yet. I informed her that we were going somewhere else and she told me she would get back to me about a refund. I never heard anything from anyone and I have made attempts to reach out via emails, voicemails, and even online submissions on your website where people can reach out for more info. None of these things resulted in a reply of any kind."

The above is from an email I sent the property manager on March 17th. Since then I have received numerous emails (only when I make further inquires) stating that they are looking into it. I have provided receipts of my payments made to The Champion at Bluegrass through both my emailed receipts and my credit card statements. The response is still that they are unsure what happened. I don't care what happened on their end with the keeping of records. I can show that hundreds of dollars were charged through their website and they sent me the receipts! They don't deny this. I don't know why or how this is still unresolved. I have held off leaving a review, but this is beyond obscene.

I have receipts for the following:

Charges
Online Application Fee $65.00
Online Adminstrative Fee $97.50
Floorplan Deposit $225.00
Total charges $387.50

My roommate has the same charges.

This remains unresolved. I will update this periodically.

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