8/29/25
Average at best Resident Treatment
The main pro of this apartment complex is that it is in a good area, if you can find a better priced apartment in a good area I would go with them. The apartment was overall clean and quiet with enjoyable neighbors.
Con:
-Starting with staff, Shantel was beyond rude my entire tenure at the residence. Jessica was beyond helpful but when she was out you had to deal with attitude and lack of wanting to do their job with Shantel.
- Trash bin is expected to only be put outside at 6pm, no earlier.... This is difficult for people who get home late and are not able to put trash out before pickup starts at 7.
- They often miss trash pickup and have a raccoon problem that they refuse to solve, this leaves trash all over your front porch you have to clean.
- Dog poop all over the place needs picked up and dead fleas in dog wash area.
- People parking in no park zones blocking you from getting out and congested parking overall.
-They advertise that this is a smoke free complex, however there was a frequent smell of marijuana that they did nothing other than send an email saying to not smoke.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Brookview at Middletown responded to this review
Thanks for this review. We’re sorry to hear about your frustrations and that your experience with us has not been what it should be. We appreciate you sharing both the positives and the areas that need improvement, and we want to address these... concerns directly. Please reach out to us at (502) 205-7723 so we can better understand your experience and work toward a resolution.







