2/1/25
Dirty, Unreliable, Poor Management
I lived in Derby Row for 9 months and it was the worst experience. On the first night there, they towed my car after never giving me a parking pass despite giving one to my roommate who moved in 30 minutes before me. While living there, my dryer was broken for 6 weeks and I wasn't given a credit. My apartment also didn't have hot water for a week and when they came to fix it, they broke my shower where the water was running for three days straight. Once fixed, my shower would never get hotter... than lukewarm. Additionally, in the last month of living there, there was a mouse infestation and not much was done to combat the mice until a month after I'd moved out. When I renewed my lease, the rent went up over $100 without warning. After moving out, I was told we could work out a payment plan for my balance after having someone take over my lease. I called and emailed multiple times with no response and when I would show up to the office during hours, there was no one there. The time I could get someone on the phone, I was told they'd call me back and they never did. My balance has since been sent to collections who can't seem to locate the account. This complex is a mess and the staff doesn't know what they're doing. If you're looking for a decent place to live, find any other student housing complex.
Review from Apartments.com