The Waters at West Village Apartments

My experience at The Waters at West Village began on a positive note, but it quickly turned into a nightmare. I moved into a brand-new apartment that had never been occupied before. However, within just two months, the vinyl tile floors started coming up. At first, it wasn't too serious, but by October, I submitted a maintenance request. The team attempted to fix the issue by gluing the floors down, but it only worsened, especially in my bedroom.
As the flooring continued to lift, creating a... serious tripping hazard, I submitted another maintenance request and invited the leasing manager to see the problem in person. She declined my invitation, citing the need to sort Christmas decorations.Instead, she promised to come by the following Monday, which coincided with Thanksgiving week. I explained that I had family coming over and was concerned about the safety risk. When she finally arrived, she acknowledged the problem, saying it would only take a day to fix. She also asked if I wanted to switch to a different unit. However, since it was during holiday season and my apartment was fully furnished and decorated, I preferred to stay, provided the floors could be repaired.
Despite explaining the urgency of the situation to her supervisor, I was left waiting for months with no resolution. What followed was a series of unprofessional delays, poor communication, and a complete lack of accountability. Though promises were made that the issue would be handled quickly, the floors weren't repaired for over four months. Both the leasing manager and the property management team failed to follow up or provide any clarity when I repeatedly asked about the next steps as the floors were getting worse. I even inquired about moving to a different unit, specifically one facing the pond, but was told there were none available. They assured me that the repairs would be quick, but there was no clear plan in place. What is most disappointing is how little the management team seemed to care about my actual living experience. I’m heartbroken!! Read More

We have been here 9 months and have really enjoyed it. We moved here from Missouri and everyone here has been very friendly and helpful in anything we’ve needed. We feel very blessed to have found this place.

Pretty good so far was a bit of a rough start out but staff was very helpful and knowledgeable and friendly it is the first week we are here

My move in process was very easy and smooth. From the utility company to the internet it was such an easy fast process. Maddie was very kind and it has been a pleasure living at the waters this far! The amenities are top tier. The community has great resident events. I love the Starbucks coffee on hand. And my apartment was clean and beautiful upon move in. I don’t plan on going anywhere!

I recently just moved to my 1bed room apartment here and I love it here, everything is close and the scenery is amazing couldn’t be happier any where else.