6/27/24
No respect or Empathy and bad customer service
My aunt lived at Great Pond and passed away in her apartment. The company has been horrible towards the family. We had to bury my aunt with NOTHING as we could not get any of her belonging from the apartment. I am concerned as her purse and all of her important documents are in their possession (drivers license, social, birth certificate) and the family has not been permitted to obtain them. I have made SEVERAL phone calls to the property and no one has or will return the call.
Review from Apartments.com