9/19/24
I expected more
I thought the apartment would be tidier and more organized. When I arrived the carpet was old and they showed me the apartment with the new carpet when I entered this unit the carpet is old the bathroom is very ugly but the kitchen is nice. but the apartment is very poorly maintained unfortunately the one they showed me was with the new carpet everything was organized and painted. This apartment, this unit I'm staying in, really wasn't what I expected, I'm very disappointed with the company.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Park Village West responded to this review
Thank you for sharing your feedback, and we sincerely apologize for any disappointment you've experienced. It sounds like there may have been some confusion regarding the type of unit you toured versus the one you leased. We offer both renovated and... classic units, and you may have selected a classic unit that has different features compared to the renovated ones.
We truly appreciate your input and will work closely with our on-site team to ensure that all units, whether classic or renovated, are maintained to a high standard. We want to make sure that your home meets your expectations and would be happy to discuss any specific concerns you have about the condition of your apartment. Please reach out to our office, and we will do our best to address them promptly.
Thank you again for your feedback and for allowing us to improve your experience.