10/4/23
Not recommended apartment place to live in Woburn,MA
We lived in Glenbrook for 10 years and they increase rent every year very high. There are no rules for increase, and it get increased automatically by market condition. They don’t show any courtesy even if you live 10 years or so when you move out. They charge over lot for the cleaning fee, lease break and more. They give lot of reasons, and they charge you heavily. They don’t maintain well, and apartment is very old . They charge you for all maintenance. Please prepare to pay lot of money even... when you moved out of the apartment. Leasing office property managers were very rude, and they disconnect your phone while talking.I would not recommend moving to this apartment community . They will give attractive package when you move in, but you need to pay lot from your pocket when you move out . They will treat differently when you move out. So not recommended in Woburn area.
Review from Apartments.com
2 People Found This Helpful
Property Manager at GlenBrook Estates responded to this review
Hello, thank you for your feedback. We appreciate you taking the time to share details of your experience at Glenbrook Estates. We apologize if you felt that our yearly increases were unfair, we pride ourselves on below market increases and the... longevity of our residents here at Glenbrook Estates. 24-hour complimentary maintenance is always free for all of our residents. We do uphold our lease break policy, outlined in our lease, however we sincerely regret that your experience with our Management team was less than perfect. We would be happy to discuss this further in person or by phone. Thank you again for leaving us your feedback, we wish you the best in your new home. GlenBrook Estates Management Team.