9/18/24
Rat houses
We are seeing rats in our house and gave a complaint to leasing office and maintenance office. The reply is, there are no maintenance guys right now and need to wait till next week for maintenance guys and 20 days for pest control guys. It's been 10+ days, Still no maintenance guy and are giving same reply.
I didn't understand how a management say to a family with kinds to stay with the rats till the maintenance guys come.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Westgate Apartments responded to this review
Hello Maxew,
We are aware of the reports of pest issues and mice have been sighted in your unit; not rats, but certainly warrants our full attention to eradicate. I have a meeting with the Owner of our pest control company next week and we are taking... all steps necessary. We will be going around perimeter of buildings to block any possible entries and our Maintenance team continues to work closely with our pest control company for regular service as our own team will continue to fill any possible entries (behind appliance) etc.
While I do understand it is frustrating to have to wait for availability with our specialized pest control company, I will be sending over our Maintenance Super to your unit ASAP to make sure this is addressed to the fullest extent.
Please don't hesitate to contact me directly for any further updates or inquiries: Akaussner@thehamiltoncompany.com
Best regards,
Amy Kaussner - Property Manager
The Hamilton Company