11/3/21
Cigarette smoke inside units
For the past several months we have been smelling cigarette smoke in our apartment unit at all hours of the day. Cigarette smoke from other units is circulating in our apartment through the AC/heating units and wallspace. The issue is when other residents smoke indoors the smell of smoke is so strong it's as if someone is smoking in your apartment.
We've reported the issue to management, only to be dismissed and told that smoking indoors is allowed at Middlebrooke. It appears another resident... even went as far as to print signs asking residents to please smoke on their balconies and not indoors and the signs were immediately removed. Management is extremely quick to respond to negative reviews online but ineffective at actually doing anything to resolve issues affecting the health of residents and their families.
Review from Apartments.com
7 People Found This Helpful
Property Manager at Middlebrooke responded to this review
Thank you for your feedback. Please contact the Middlebrooke leasing office at your earliest convenience so that we can have an opportunity to assist you. Please know that although we are not a smoke-free community, when smoke leaves an apartment and... goes into others it is considered a disturbance that we can address with your help and additional information. -Matthew Young, Community Manager